FCC Consumer Complaints – 15 April 2025
Introduction
On Tuesday, 15 April 2025, 1009 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 864 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 469 complaints.
Key statistics
- Total complaints
- 1009
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (469)
- Most reported state/territory
- California (113)
Where the complaints came from
On 15 April 2025, the 1009 complaints recorded by the Federal Communications Commission were reported from 671 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.2% |
| Florida | 99 | 9.8% |
| Texas | 90 | 8.9% |
| Georgia | 45 | 4.5% |
| Ohio | 42 | 4.2% |
| New York | 41 | 4.1% |
| Pennsylvania | 41 | 4.1% |
| New Jersey | 37 | 3.7% |
| North Carolina | 36 | 3.6% |
| Arizona | 32 | 3.2% |
| Other states and territories | 432 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 773 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 773 | 76.6% |
| Internet | 158 | 15.7% |
| TV | 42 | 4.2% |
| Radio | 21 | 2.1% |
| Accessibility | 8 | 0.8% |
| Emergency | 7 | 0.7% |
Phone complaints
773 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 469 | 60.7% |
| Billing | 130 | 16.8% |
| Availability (including rural call completion) | 57 | 7.4% |
| Equipment | 36 | 4.7% |
| Number Portability (keeping your number if you change providers) | 31 | 4.0% |
| Junk Faxes | 15 | 1.9% |
| Privacy | 15 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 6 | 0.8% |
| Interference (including signal jammers) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 42.4% |
| Availability | 41 | 25.9% |
| Interference | 21 | 13.3% |
| Equipment | 10 | 6.3% |
| Speed | 10 | 6.3% |
| Privacy | 9 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 47.6% |
| Availability | 8 | 19.0% |
| Indecency | 6 | 14.3% |
| Equipment | 3 | 7.1% |
| Loud Commercials | 3 | 7.1% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 469 complaints relating to unwanted calls were recorded on this date, representing 46.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 10 | 2.1% |
| (833) 879-1564 | 4 | 0.9% |
| (555) 555-5555 | 2 | 0.4% |
| (844) 727-5996 | 2 | 0.4% |
| (877) 740-5528 | 2 | 0.4% |
| (877) 786-0637 | 2 | 0.4% |
| (888) 235-1345 | 2 | 0.4% |
| (202) 930-7793 | 1 | 0.2% |
| (206) 848-2266 | 1 | 0.2% |
| (209) 431-1993 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 324-9444 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.