FCC Consumer Complaints – 27 April 2025
Introduction
On 27 April 2025, 362 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 537 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 362
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- California (39)
Where the complaints came from
On 27 April 2025, the 362 complaints recorded by the Federal Communications Commission were reported from 275 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 10.8% |
| Texas | 32 | 8.8% |
| Florida | 22 | 6.1% |
| Pennsylvania | 22 | 6.1% |
| New York | 21 | 5.8% |
| New Jersey | 18 | 5.0% |
| Illinois | 16 | 4.4% |
| Georgia | 15 | 4.1% |
| North Carolina | 12 | 3.3% |
| Ohio | 12 | 3.3% |
| Other states and territories | 153 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 234 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 234 | 64.6% |
| Internet | 84 | 23.2% |
| Radio | 19 | 5.2% |
| TV | 17 | 4.7% |
| Accessibility | 5 | 1.4% |
| Emergency | 3 | 0.8% |
Phone complaints
234 complaints were recorded in this category, representing 64.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 50.9% |
| Billing | 42 | 17.9% |
| Equipment | 24 | 10.3% |
| Availability (including rural call completion) | 22 | 9.4% |
| Number Portability (keeping your number if you change providers) | 13 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.6% |
| Interference (including signal jammers) | 6 | 2.6% |
| Privacy | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
84 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.9% |
| Availability | 16 | 19.0% |
| Interference | 13 | 15.5% |
| Equipment | 10 | 11.9% |
| Speed | 9 | 10.7% |
| Privacy | 5 | 6.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.