FCC Consumer Complaints – 26 April 2025
Introduction
The Federal Communications Commission recorded 537 consumer complaints on Saturday, 26 April 2025 relating to telecommunications services, this represented a decline from the 954 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 219 complaints.
Key statistics
- Total complaints
- 537
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (219)
- Most reported state/territory
- California (69)
Where the complaints came from
The 537 complaints recorded on 26 April 2025 originated from 382 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 12.8% |
| New York | 51 | 9.5% |
| Texas | 38 | 7.1% |
| Florida | 33 | 6.1% |
| Illinois | 25 | 4.7% |
| Pennsylvania | 25 | 4.7% |
| Louisiana | 21 | 3.9% |
| Washington | 18 | 3.4% |
| Arizona | 17 | 3.2% |
| Virginia | 17 | 3.2% |
| Other states and territories | 223 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 400 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 400 | 74.5% |
| Internet | 91 | 16.9% |
| TV | 25 | 4.7% |
| Radio | 10 | 1.9% |
| Accessibility | 7 | 1.3% |
| Emergency | 4 | 0.7% |
Phone complaints
400 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 219 | 54.8% |
| Billing | 67 | 16.8% |
| Equipment | 39 | 9.8% |
| Availability (including rural call completion) | 30 | 7.5% |
| Interference (including signal jammers) | 14 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.0% |
| Number Portability (keeping your number if you change providers) | 12 | 3.0% |
| Privacy | 6 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
91 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 37.4% |
| Availability | 25 | 27.5% |
| Speed | 10 | 11.0% |
| Equipment | 9 | 9.9% |
| Interference | 9 | 9.9% |
| Privacy | 4 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.