FCC Consumer Complaints – 25 April 2025
Introduction
On Friday, 25 April 2025, 954 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1107 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 480 complaints recorded.
Key statistics
- Total complaints
- 954
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (480)
- Most reported state/territory
- California (106)
Where the complaints came from
On 25 April 2025, the 954 complaints recorded by the Federal Communications Commission were reported from 634 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.1% |
| Texas | 78 | 8.2% |
| Florida | 67 | 7.0% |
| New York | 53 | 5.6% |
| New Jersey | 40 | 4.2% |
| North Carolina | 39 | 4.1% |
| Ohio | 38 | 4.0% |
| Georgia | 37 | 3.9% |
| Illinois | 35 | 3.7% |
| Michigan | 34 | 3.6% |
| Other states and territories | 427 | 44.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 743 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 743 | 77.9% |
| Internet | 161 | 16.9% |
| TV | 26 | 2.7% |
| Radio | 17 | 1.8% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
743 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 480 | 64.6% |
| Billing | 94 | 12.7% |
| Equipment | 51 | 6.9% |
| Availability (including rural call completion) | 47 | 6.3% |
| Number Portability (keeping your number if you change providers) | 28 | 3.8% |
| Privacy | 14 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
161 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 37.3% |
| Availability | 42 | 26.1% |
| Equipment | 19 | 11.8% |
| Interference | 18 | 11.2% |
| Speed | 12 | 7.5% |
| Privacy | 10 | 6.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
480 complaints relating to unwanted calls were recorded on this date, accounting for 50.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (279) 242-5425 | 6 | 1.3% |
| (888) 324-9444 | 3 | 0.6% |
| (817) 953-2562 | 2 | 0.4% |
| (833) 342-6997 | 2 | 0.4% |
| (855) 682-0740 | 2 | 0.4% |
| (201) 267-1193 | 1 | 0.2% |
| (202) 367-9478 | 1 | 0.2% |
| (202) 439-0774 | 1 | 0.2% |
| (202) 970-3642 | 1 | 0.2% |
| (205) 255-8696 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (279) 242-5425 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.