FCC Consumer Complaints – 24 April 2025
Introduction
On Thursday, 24 April 2025, the Federal Communications Commission recorded 1107 consumer complaints relating to telecommunications services, complaint volume fell from 1144 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 559 complaints.
Key statistics
- Total complaints
- 1107
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (559)
- Most reported state/territory
- California (145)
Where the complaints came from
A total of 1107 complaints were recorded on 24 April 2025, with reports originating from 718 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 13.1% |
| Florida | 88 | 7.9% |
| Texas | 84 | 7.6% |
| New York | 56 | 5.1% |
| Pennsylvania | 47 | 4.2% |
| Ohio | 42 | 3.8% |
| North Carolina | 40 | 3.6% |
| Michigan | 39 | 3.5% |
| Georgia | 37 | 3.3% |
| Colorado | 35 | 3.2% |
| Other states and territories | 494 | 44.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 877 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 877 | 79.2% |
| Internet | 145 | 13.1% |
| TV | 53 | 4.8% |
| Radio | 16 | 1.4% |
| Emergency | 9 | 0.8% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
877 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 559 | 63.7% |
| Billing | 109 | 12.4% |
| Availability (including rural call completion) | 62 | 7.1% |
| Equipment | 57 | 6.5% |
| Number Portability (keeping your number if you change providers) | 34 | 3.9% |
| Interference (including signal jammers) | 15 | 1.7% |
| Junk Faxes | 15 | 1.7% |
| Privacy | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
145 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 35.2% |
| Availability | 46 | 31.7% |
| Interference | 13 | 9.0% |
| Speed | 13 | 9.0% |
| Privacy | 12 | 8.3% |
| Equipment | 10 | 6.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 45.3% |
| Availability | 15 | 28.3% |
| Loud Commercials | 7 | 13.2% |
| Indecency | 3 | 5.7% |
| Interference | 2 | 3.8% |
| Equipment | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 559 complaints relating to unwanted calls were recorded on this date, representing 50.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (279) 242-5425 | 6 | 1.1% |
| (877) 200-5098 | 5 | 0.9% |
| (888) 324-9444 | 5 | 0.9% |
| (855) 682-0740 | 4 | 0.7% |
| (833) 421-2116 | 3 | 0.5% |
| (279) 249-8049 | 2 | 0.4% |
| (601) 702-6543 | 2 | 0.4% |
| (702) 570-7173 | 2 | 0.4% |
| (740) 204-2364 | 2 | 0.4% |
| (202) 963-3982 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (279) 242-5425 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.