FCC Consumer Complaints – 23 April 2025
Introduction
A total of 1144 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 April 2025, this represented an increase from the 1060 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 605 complaints.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (605)
- Most reported state/territory
- California (128)
Where the complaints came from
Reports recorded on 23 April 2025 show 1144 complaints originating from 718 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.2% |
| Florida | 95 | 8.3% |
| Texas | 88 | 7.7% |
| New York | 71 | 6.2% |
| Pennsylvania | 51 | 4.5% |
| Virginia | 41 | 3.6% |
| New Jersey | 40 | 3.5% |
| North Carolina | 37 | 3.2% |
| Illinois | 36 | 3.1% |
| Ohio | 36 | 3.1% |
| Other states and territories | 521 | 45.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 920 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 920 | 80.4% |
| Internet | 159 | 13.9% |
| TV | 41 | 3.6% |
| Radio | 18 | 1.6% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
920 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 605 | 65.8% |
| Billing | 109 | 11.8% |
| Equipment | 76 | 8.3% |
| Availability (including rural call completion) | 43 | 4.7% |
| Number Portability (keeping your number if you change providers) | 31 | 3.4% |
| Privacy | 19 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.8% |
| Interference (including signal jammers) | 13 | 1.4% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
159 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 40.3% |
| Availability | 42 | 26.4% |
| Speed | 17 | 10.7% |
| Interference | 15 | 9.4% |
| Equipment | 12 | 7.5% |
| Privacy | 9 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 51.2% |
| Availability | 8 | 19.5% |
| Indecency | 5 | 12.2% |
| Equipment | 2 | 4.9% |
| Interference | 2 | 4.9% |
| Loud Commercials | 2 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 605 complaints relating to unwanted calls on this date, representing 52.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 24 | 4.0% |
| (866) 675-9272 | 3 | 0.5% |
| (771) 244-4118 | 2 | 0.3% |
| (833) 342-6980 | 2 | 0.3% |
| (833) 752-3444 | 2 | 0.3% |
| (844) 244-6500 | 2 | 0.3% |
| (855) 682-0740 | 2 | 0.3% |
| (877) 200-5098 | 2 | 0.3% |
| (201) 267-1193 | 1 | 0.2% |
| (206) 258-6897 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.