FCC Consumer Complaints – 22 April 2025
Introduction
On Tuesday, 22 April 2025, 1060 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 930 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 488 complaints.
Key statistics
- Total complaints
- 1060
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (488)
- Most reported state/territory
- California (101)
Where the complaints came from
Reports recorded on 22 April 2025 show 1060 complaints originating from 675 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 9.5% |
| Florida | 86 | 8.1% |
| Texas | 81 | 7.6% |
| New York | 61 | 5.8% |
| Ohio | 42 | 4.0% |
| Illinois | 41 | 3.9% |
| Massachusetts | 41 | 3.9% |
| Washington | 40 | 3.8% |
| Michigan | 36 | 3.4% |
| North Carolina | 35 | 3.3% |
| Other states and territories | 496 | 46.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 822 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 822 | 77.5% |
| Internet | 167 | 15.8% |
| TV | 40 | 3.8% |
| Radio | 21 | 2.0% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
822 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 488 | 59.4% |
| Billing | 128 | 15.6% |
| Equipment | 72 | 8.8% |
| Availability (including rural call completion) | 49 | 6.0% |
| Number Portability (keeping your number if you change providers) | 27 | 3.3% |
| Interference (including signal jammers) | 17 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Privacy | 12 | 1.5% |
| Junk Faxes | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
167 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 45.5% |
| Availability | 43 | 25.7% |
| Interference | 20 | 12.0% |
| Equipment | 11 | 6.6% |
| Speed | 10 | 6.0% |
| Privacy | 7 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 47.5% |
| Availability | 8 | 20.0% |
| Loud Commercials | 6 | 15.0% |
| Indecency | 4 | 10.0% |
| Equipment | 2 | 5.0% |
| Interference | 1 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
488 complaints relating to unwanted calls were recorded on this date, accounting for 46% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 12 | 2.5% |
| (855) 682-0740 | 4 | 0.8% |
| (279) 242-5425 | 2 | 0.4% |
| (201) 256-0763 | 1 | 0.2% |
| (201) 581-4808 | 1 | 0.2% |
| (201) 590-8664 | 1 | 0.2% |
| (203) 787-3333 | 1 | 0.2% |
| (203) 961-2636 | 1 | 0.2% |
| (207) 550-2672 | 1 | 0.2% |
| (207) 974-8534 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 324-9444 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.