FCC Consumer Complaints – 21 April 2025
Introduction
On Monday, 21 April 2025, the Federal Communications Commission recorded 930 consumer complaints relating to telecommunications services, complaint volume increased from 321 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 410 complaints.
Key statistics
- Total complaints
- 930
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (410)
- Most reported state/territory
- California (114)
Where the complaints came from
Across 609 cities in 49 states and territories, a total of 930 complaints were recorded on 21 April 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 12.3% |
| Florida | 79 | 8.5% |
| Texas | 67 | 7.2% |
| Pennsylvania | 57 | 6.1% |
| Illinois | 44 | 4.7% |
| New Jersey | 44 | 4.7% |
| New York | 36 | 3.9% |
| Georgia | 34 | 3.7% |
| North Carolina | 31 | 3.3% |
| Missouri | 30 | 3.2% |
| Other states and territories | 392 | 42.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 721 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 721 | 77.5% |
| Internet | 143 | 15.4% |
| TV | 39 | 4.2% |
| Radio | 17 | 1.8% |
| Emergency | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
721 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 410 | 56.9% |
| Billing | 103 | 14.3% |
| Equipment | 62 | 8.6% |
| Availability (including rural call completion) | 61 | 8.5% |
| Number Portability (keeping your number if you change providers) | 34 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.1% |
| Privacy | 13 | 1.8% |
| Junk Faxes | 11 | 1.5% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
143 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 44.1% |
| Availability | 28 | 19.6% |
| Interference | 17 | 11.9% |
| Equipment | 14 | 9.8% |
| Speed | 14 | 9.8% |
| Privacy | 7 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 43.6% |
| Availability | 9 | 23.1% |
| Equipment | 4 | 10.3% |
| Indecency | 4 | 10.3% |
| Loud Commercials | 4 | 10.3% |
| Interference | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 410 complaints relating to unwanted calls were recorded on this date, representing 44.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 7 | 1.7% |
| (877) 200-5098 | 4 | 1.0% |
| (580) 670-3105 | 2 | 0.5% |
| (855) 682-0740 | 2 | 0.5% |
| (201) 949-4852 | 1 | 0.2% |
| (202) 771-0609 | 1 | 0.2% |
| (206) 758-9681 | 1 | 0.2% |
| (208) 551-6093 | 1 | 0.2% |
| (216) 340-1479 | 1 | 0.2% |
| (227) 253-2042 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.