FCC Consumer Complaints – 20 April 2025
Introduction
The Federal Communications Commission recorded 321 consumer complaints on 20 April 2025 relating to telecommunications services, complaint volume fell from 472 complaints the previous day. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 321
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (45)
Where the complaints came from
Across 236 cities in 42 states and territories, a total of 321 complaints were recorded on 20 April 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 14.0% |
| Florida | 26 | 8.1% |
| New Jersey | 26 | 8.1% |
| New York | 21 | 6.5% |
| Texas | 20 | 6.2% |
| Pennsylvania | 18 | 5.6% |
| Indiana | 13 | 4.0% |
| Arizona | 12 | 3.7% |
| Ohio | 12 | 3.7% |
| Georgia | 11 | 3.4% |
| Other states and territories | 117 | 36.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 211 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 211 | 65.7% |
| Internet | 69 | 21.5% |
| TV | 20 | 6.2% |
| Radio | 14 | 4.4% |
| Accessibility | 5 | 1.6% |
| Emergency | 2 | 0.6% |
Phone complaints
211 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 41.7% |
| Billing | 42 | 19.9% |
| Equipment | 28 | 13.3% |
| Availability (including rural call completion) | 22 | 10.4% |
| Number Portability (keeping your number if you change providers) | 10 | 4.7% |
| Interference (including signal jammers) | 7 | 3.3% |
| Privacy | 7 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
69 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 42.0% |
| Availability | 18 | 26.1% |
| Interference | 12 | 17.4% |
| Speed | 6 | 8.7% |
| Equipment | 3 | 4.3% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.