FCC Consumer Complaints – 19 April 2025
Introduction
The Federal Communications Commission recorded 472 consumer complaints on Saturday, 19 April 2025 relating to telecommunications services, this represented a decline from the 781 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 190 complaints.
Key statistics
- Total complaints
- 472
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (190)
- Most reported state/territory
- California (55)
Where the complaints came from
The 472 complaints recorded on 19 April 2025 originated from 326 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 11.7% |
| New York | 44 | 9.3% |
| Texas | 33 | 7.0% |
| Florida | 27 | 5.7% |
| Colorado | 26 | 5.5% |
| Pennsylvania | 25 | 5.3% |
| Arizona | 18 | 3.8% |
| New Jersey | 18 | 3.8% |
| Maryland | 15 | 3.2% |
| Ohio | 15 | 3.2% |
| Other states and territories | 196 | 41.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 342 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 342 | 72.5% |
| Internet | 74 | 15.7% |
| Radio | 23 | 4.9% |
| TV | 22 | 4.7% |
| Emergency | 6 | 1.3% |
| Accessibility | 4 | 0.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
342 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 190 | 55.6% |
| Billing | 62 | 18.1% |
| Equipment | 32 | 9.4% |
| Availability (including rural call completion) | 23 | 6.7% |
| Interference (including signal jammers) | 12 | 3.5% |
| Number Portability (keeping your number if you change providers) | 9 | 2.6% |
| Privacy | 6 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
74 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 33.8% |
| Availability | 20 | 27.0% |
| Interference | 11 | 14.9% |
| Speed | 11 | 14.9% |
| Equipment | 6 | 8.1% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 190 complaints relating to unwanted calls on this date, representing 40.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 6 | 3.2% |
| (877) 200-5098 | 3 | 1.6% |
| (888) 203-1204 | 2 | 1.1% |
| (970) 561-9826 | 2 | 1.1% |
| (201) 627-6708 | 1 | 0.5% |
| (201) 627-8708 | 1 | 0.5% |
| (201) 733-9028 | 1 | 0.5% |
| (202) 213-0181 | 1 | 0.5% |
| (212) 408-9596 | 1 | 0.5% |
| (213) 414-1406 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.