FCC Consumer Complaints – 18 April 2025
Introduction
On Friday, 18 April 2025, the Federal Communications Commission recorded 781 consumer complaints relating to telecommunications services, this represented a decline from the 951 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 390 complaints.
Key statistics
- Total complaints
- 781
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (390)
- Most reported state/territory
- California (108)
Where the complaints came from
Reports recorded on 18 April 2025 show 781 complaints originating from 512 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 13.8% |
| Texas | 65 | 8.3% |
| Florida | 58 | 7.4% |
| Georgia | 32 | 4.1% |
| New York | 32 | 4.1% |
| Illinois | 30 | 3.8% |
| North Carolina | 27 | 3.5% |
| Louisiana | 25 | 3.2% |
| Colorado | 24 | 3.1% |
| Ohio | 24 | 3.1% |
| Other states and territories | 356 | 45.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 608 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 608 | 77.8% |
| Internet | 111 | 14.2% |
| TV | 30 | 3.8% |
| Radio | 14 | 1.8% |
| Accessibility | 10 | 1.3% |
| Emergency | 6 | 0.8% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
608 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 390 | 64.1% |
| Billing | 82 | 13.5% |
| Availability (including rural call completion) | 44 | 7.2% |
| Equipment | 40 | 6.6% |
| Number Portability (keeping your number if you change providers) | 20 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.1% |
| Privacy | 9 | 1.5% |
| Interference (including signal jammers) | 6 | 1.0% |
| Junk Faxes | 4 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 49.5% |
| Availability | 19 | 17.1% |
| Interference | 13 | 11.7% |
| Privacy | 9 | 8.1% |
| Equipment | 8 | 7.2% |
| Speed | 7 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 50.0% |
| Availability | 10 | 33.3% |
| Equipment | 2 | 6.7% |
| Loud Commercials | 2 | 6.7% |
| Interference | 1 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 390 complaints relating to unwanted calls on this date, representing 49.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 7 | 1.8% |
| (216) 208-8234 | 3 | 0.8% |
| (279) 242-5425 | 2 | 0.5% |
| (813) 939-7815 | 2 | 0.5% |
| (877) 200-5098 | 2 | 0.5% |
| (908) 533-1380 | 2 | 0.5% |
| (202) 793-4052 | 1 | 0.3% |
| (202) 937-0156 | 1 | 0.3% |
| (203) 900-9090 | 1 | 0.3% |
| (203) 902-5383 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.