FCC Consumer Complaints – 17 April 2025
Introduction
A total of 951 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 17 April 2025, complaint volume fell from 1101 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 468 complaints recorded.
Key statistics
- Total complaints
- 951
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (122)
Where the complaints came from
The 951 complaints recorded on 17 April 2025 originated from 625 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 12.8% |
| Florida | 73 | 7.7% |
| Texas | 69 | 7.3% |
| New York | 50 | 5.3% |
| Pennsylvania | 41 | 4.3% |
| Georgia | 40 | 4.2% |
| Illinois | 38 | 4.0% |
| Michigan | 33 | 3.5% |
| Arizona | 32 | 3.4% |
| North Carolina | 31 | 3.3% |
| Other states and territories | 422 | 44.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 748 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 748 | 78.7% |
| Internet | 136 | 14.3% |
| TV | 40 | 4.2% |
| Radio | 14 | 1.5% |
| Accessibility | 9 | 0.9% |
| Emergency | 4 | 0.4% |
Phone complaints
748 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 62.6% |
| Billing | 102 | 13.6% |
| Equipment | 57 | 7.6% |
| Availability (including rural call completion) | 54 | 7.2% |
| Number Portability (keeping your number if you change providers) | 25 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Privacy | 10 | 1.3% |
| Junk Faxes | 9 | 1.2% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
136 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 44.9% |
| Availability | 36 | 26.5% |
| Interference | 14 | 10.3% |
| Speed | 10 | 7.4% |
| Privacy | 8 | 5.9% |
| Equipment | 7 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 40.0% |
| Billing | 11 | 27.5% |
| Interference | 4 | 10.0% |
| Loud Commercials | 4 | 10.0% |
| Indecency | 2 | 5.0% |
| Equipment | 1 | 2.5% |
| Privacy | 1 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
468 complaints relating to unwanted calls were recorded on this date, accounting for 49.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 12 | 2.6% |
| (877) 200-5098 | 7 | 1.5% |
| (279) 242-5425 | 5 | 1.1% |
| (877) 396-0066 | 4 | 0.9% |
| (570) 252-2845 | 2 | 0.4% |
| (888) 827-2101 | 2 | 0.4% |
| (203) 347-5192 | 1 | 0.2% |
| (206) 659-4923 | 1 | 0.2% |
| (208) 900-0164 | 1 | 0.2% |
| (213) 720-6267 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.