FCC Consumer Complaints – 28 April 2025
Introduction
On Monday, 28 April 2025, 976 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 362 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 430 complaints recorded.
Key statistics
- Total complaints
- 976
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (430)
- Most reported state/territory
- California (109)
Where the complaints came from
Across 658 cities in 48 states and territories, a total of 976 complaints were recorded on 28 April 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Nevada, where Las vegas accounted for 21 of the 35 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.2% |
| Texas | 96 | 9.8% |
| Florida | 66 | 6.8% |
| New York | 63 | 6.5% |
| Pennsylvania | 41 | 4.2% |
| Illinois | 38 | 3.9% |
| Nevada | 35 | 3.6% |
| Virginia | 35 | 3.6% |
| North Carolina | 34 | 3.5% |
| New Jersey | 34 | 3.5% |
| Other states and territories | 425 | 43.5% |
Location highlight
A large share of complaints in Nevada originated from Las vegas, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 749 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 749 | 76.7% |
| Internet | 168 | 17.2% |
| TV | 27 | 2.8% |
| Radio | 21 | 2.2% |
| Accessibility | 7 | 0.7% |
| Emergency | 4 | 0.4% |
Phone complaints
749 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 430 | 57.4% |
| Billing | 106 | 14.2% |
| Equipment | 89 | 11.9% |
| Availability (including rural call completion) | 62 | 8.3% |
| Number Portability (keeping your number if you change providers) | 26 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.0% |
| Junk Faxes | 8 | 1.1% |
| Interference (including signal jammers) | 5 | 0.7% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
168 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 38.7% |
| Availability | 63 | 37.5% |
| Interference | 16 | 9.5% |
| Equipment | 10 | 6.0% |
| Speed | 8 | 4.8% |
| Privacy | 6 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 430 complaints relating to unwanted calls were recorded on this date, representing 44.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 682-0740 | 6 | 1.4% |
| (279) 242-5425 | 2 | 0.5% |
| (702) 726-5747 | 2 | 0.5% |
| (201) 275-0966 | 1 | 0.2% |
| (201) 298-7295 | 1 | 0.2% |
| (201) 298-8353 | 1 | 0.2% |
| (201) 952-3771 | 1 | 0.2% |
| (202) 769-2346 | 1 | 0.2% |
| (203) 587-3077 | 1 | 0.2% |
| (205) 227-4476 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 682-0740 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.