FCC Consumer Complaints – 29 April 2025
Introduction
On Tuesday, 29 April 2025, 1170 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 976 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 568 complaints.
Key statistics
- Total complaints
- 1170
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (568)
- Most reported state/territory
- California (162)
Where the complaints came from
On 29 April 2025, the 1170 complaints recorded by the Federal Communications Commission were reported from 735 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 13.8% |
| Texas | 98 | 8.4% |
| Florida | 89 | 7.6% |
| New York | 62 | 5.3% |
| Pennsylvania | 47 | 4.0% |
| North Carolina | 43 | 3.7% |
| Ohio | 41 | 3.5% |
| Washington | 41 | 3.5% |
| New Jersey | 39 | 3.3% |
| Georgia | 36 | 3.1% |
| Other states and territories | 511 | 43.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 93 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 920 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 920 | 78.6% |
| Internet | 166 | 14.2% |
| TV | 45 | 3.8% |
| Radio | 19 | 1.6% |
| Accessibility | 14 | 1.2% |
| Emergency | 6 | 0.5% |
Phone complaints
920 complaints were recorded in this category, representing 78.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 568 | 61.7% |
| Billing | 132 | 14.3% |
| Equipment | 69 | 7.5% |
| Availability (including rural call completion) | 59 | 6.4% |
| Number Portability (keeping your number if you change providers) | 30 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 21 | 2.3% |
| Junk Faxes | 15 | 1.6% |
| Privacy | 13 | 1.4% |
| Interference (including signal jammers) | 11 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
166 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 47.0% |
| Availability | 39 | 23.5% |
| Speed | 17 | 10.2% |
| Interference | 12 | 7.2% |
| Equipment | 10 | 6.0% |
| Privacy | 10 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 48.9% |
| Availability | 12 | 26.7% |
| Loud Commercials | 6 | 13.3% |
| Equipment | 2 | 4.4% |
| Interference | 2 | 4.4% |
| Indecency | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
568 complaints relating to unwanted calls were recorded on this date, accounting for 48.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 682-0740 | 15 | 2.6% |
| (888) 324-9444 | 7 | 1.2% |
| (844) 561-0796 | 3 | 0.5% |
| (586) 217-2316 | 2 | 0.4% |
| (618) 689-6273 | 2 | 0.4% |
| (662) 427-1888 | 2 | 0.4% |
| (833) 426-1169 | 2 | 0.4% |
| (877) 396-0066 | 2 | 0.4% |
| (205) 922-2923 | 1 | 0.2% |
| (207) 203-6087 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 682-0740 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.