FCC Consumer Complaints – 30 April 2025
Introduction
The Federal Communications Commission recorded 1065 consumer complaints on 30 April 2025 relating to telecommunications services, complaint volume fell from 1170 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 497 complaints.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (497)
- Most reported state/territory
- California (135)
Where the complaints came from
The 1065 complaints recorded on 30 April 2025 originated from 688 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 12.7% |
| Texas | 87 | 8.2% |
| Florida | 86 | 8.1% |
| New York | 53 | 5.0% |
| Pennsylvania | 51 | 4.8% |
| Ohio | 38 | 3.6% |
| Georgia | 36 | 3.4% |
| North Carolina | 34 | 3.2% |
| Michigan | 32 | 3.0% |
| Colorado | 30 | 2.8% |
| Other states and territories | 483 | 45.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 831 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 831 | 78.0% |
| Internet | 157 | 14.7% |
| TV | 50 | 4.7% |
| Radio | 15 | 1.4% |
| Accessibility | 7 | 0.7% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
831 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 497 | 59.8% |
| Billing | 137 | 16.5% |
| Availability (including rural call completion) | 66 | 7.9% |
| Equipment | 47 | 5.7% |
| Number Portability (keeping your number if you change providers) | 29 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Privacy | 16 | 1.9% |
| Junk Faxes | 14 | 1.7% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
157 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 44.6% |
| Availability | 46 | 29.3% |
| Interference | 15 | 9.6% |
| Equipment | 11 | 7.0% |
| Speed | 9 | 5.7% |
| Privacy | 6 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.0% |
| Availability | 13 | 26.0% |
| Indecency | 10 | 20.0% |
| Interference | 4 | 8.0% |
| Loud Commercials | 3 | 6.0% |
| Equipment | 2 | 4.0% |
| Privacy | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 497 complaints relating to unwanted calls were recorded on this date, representing 46.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 682-0740 | 14 | 2.8% |
| (877) 200-5098 | 10 | 2.0% |
| (888) 651-0966 | 7 | 1.4% |
| (888) 324-9444 | 4 | 0.8% |
| (661) 420-9999 | 2 | 0.4% |
| (720) 806-0837 | 2 | 0.4% |
| (844) 988-2144 | 2 | 0.4% |
| (877) 710-0428 | 2 | 0.4% |
| (888) 605-1211 | 2 | 0.4% |
| (202) 709-9962 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 682-0740 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.