FCC Consumer Complaints – 6 April 2025
Introduction
On 6 April 2025, the Federal Communications Commission recorded 338 consumer complaints relating to telecommunications services, this represented a decline from the 458 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 338
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (90)
- Most reported state/territory
- California (47)
Where the complaints came from
Across 266 cities in 44 states and territories, a total of 338 complaints were recorded on 6 April 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 13.9% |
| Florida | 27 | 8.0% |
| New York | 25 | 7.4% |
| Texas | 23 | 6.8% |
| New Jersey | 17 | 5.0% |
| Louisiana | 15 | 4.4% |
| Ohio | 14 | 4.1% |
| Colorado | 13 | 3.8% |
| Pennsylvania | 11 | 3.3% |
| Nevada | 10 | 3.0% |
| Other states and territories | 136 | 40.2% |
Location highlight
Complaints in California were reported across 34 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 222 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 222 | 65.7% |
| Internet | 72 | 21.3% |
| TV | 18 | 5.3% |
| Radio | 16 | 4.7% |
| Emergency | 6 | 1.8% |
| Accessibility | 4 | 1.2% |
Phone complaints
222 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 90 | 40.5% |
| Billing | 55 | 24.8% |
| Equipment | 26 | 11.7% |
| Availability (including rural call completion) | 21 | 9.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.1% |
| Number Portability (keeping your number if you change providers) | 9 | 4.1% |
| Privacy | 8 | 3.6% |
| Interference (including signal jammers) | 2 | 0.9% |
| Junk Faxes | 2 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
72 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 41.7% |
| Availability | 19 | 26.4% |
| Speed | 8 | 11.1% |
| Interference | 7 | 9.7% |
| Equipment | 6 | 8.3% |
| Privacy | 2 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.