FCC Consumer Complaints – 5 April 2025
Introduction
On Saturday, 5 April 2025, the Federal Communications Commission recorded 458 consumer complaints relating to telecommunications services, this was lower than the 853 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (160)
- Most reported state/territory
- California (60)
Where the complaints came from
The 458 complaints recorded on 5 April 2025 originated from 344 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 13.1% |
| Florida | 39 | 8.5% |
| North Carolina | 36 | 7.9% |
| New York | 32 | 7.0% |
| Texas | 31 | 6.8% |
| Illinois | 17 | 3.7% |
| Ohio | 17 | 3.7% |
| New Jersey | 14 | 3.1% |
| Michigan | 13 | 2.8% |
| Indiana | 12 | 2.6% |
| Other states and territories | 187 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 313 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 313 | 68.3% |
| Internet | 93 | 20.3% |
| TV | 32 | 7.0% |
| Radio | 12 | 2.6% |
| Emergency | 8 | 1.7% |
Phone complaints
313 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 160 | 51.1% |
| Billing | 44 | 14.1% |
| Availability (including rural call completion) | 39 | 12.5% |
| Equipment | 32 | 10.2% |
| Number Portability (keeping your number if you change providers) | 15 | 4.8% |
| Privacy | 10 | 3.2% |
| Interference (including signal jammers) | 7 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
93 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 43.0% |
| Availability | 19 | 20.4% |
| Interference | 11 | 11.8% |
| Speed | 11 | 11.8% |
| Equipment | 9 | 9.7% |
| Privacy | 3 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 8 | 25.0% |
| Availability | 7 | 21.9% |
| Loud Commercials | 6 | 18.8% |
| Interference | 5 | 15.6% |
| Indecency | 4 | 12.5% |
| Privacy | 2 | 6.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.