FCC Consumer Complaints – 4 April 2025
Introduction
On 4 April 2025, 853 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 896 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 415 complaints.
Key statistics
- Total complaints
- 853
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (415)
- Most reported state/territory
- California (96)
Where the complaints came from
The 853 complaints recorded on 4 April 2025 originated from 577 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.3% |
| Texas | 73 | 8.6% |
| New York | 62 | 7.3% |
| Florida | 50 | 5.9% |
| North Carolina | 41 | 4.8% |
| Colorado | 36 | 4.2% |
| Ohio | 36 | 4.2% |
| New Jersey | 35 | 4.1% |
| Pennsylvania | 30 | 3.5% |
| Arizona | 26 | 3.0% |
| Other states and territories | 365 | 42.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 664 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 77.8% |
| Internet | 138 | 16.2% |
| TV | 33 | 3.9% |
| Radio | 10 | 1.2% |
| Accessibility | 4 | 0.5% |
| Emergency | 4 | 0.5% |
Phone complaints
664 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 415 | 62.5% |
| Billing | 107 | 16.1% |
| Availability (including rural call completion) | 43 | 6.5% |
| Equipment | 33 | 5.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.4% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
138 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 48.6% |
| Availability | 28 | 20.3% |
| Equipment | 15 | 10.9% |
| Interference | 12 | 8.7% |
| Privacy | 10 | 7.2% |
| Speed | 6 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 42.4% |
| Loud Commercials | 6 | 18.2% |
| Availability | 5 | 15.2% |
| Indecency | 3 | 9.1% |
| Equipment | 2 | 6.1% |
| Interference | 2 | 6.1% |
| Privacy | 1 | 3.0% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
There were 415 complaints relating to unwanted calls on this date, representing 48.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 9 | 2.2% |
| (866) 457-0072 | 7 | 1.7% |
| (877) 200-5098 | 2 | 0.5% |
| (201) 292-9177 | 1 | 0.2% |
| (201) 315-0087 | 1 | 0.2% |
| (202) 729-4400 | 1 | 0.2% |
| (202) 800-2457 | 1 | 0.2% |
| (202) 863-8500 | 1 | 0.2% |
| (207) 346-5613 | 1 | 0.2% |
| (213) 320-9279 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.