FCC Consumer Complaints – 3 April 2025
Introduction
On Thursday, 3 April 2025, 896 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1055 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 420 complaints.
Key statistics
- Total complaints
- 896
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (420)
- Most reported state/territory
- California (97)
Where the complaints came from
The 896 complaints recorded on 3 April 2025 originated from 630 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.8% |
| Florida | 72 | 8.0% |
| Texas | 67 | 7.5% |
| New York | 57 | 6.4% |
| Ohio | 42 | 4.7% |
| Georgia | 32 | 3.6% |
| North Carolina | 32 | 3.6% |
| Minnesota | 31 | 3.5% |
| Tennessee | 30 | 3.3% |
| New Jersey | 29 | 3.2% |
| Other states and territories | 407 | 45.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 71 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 678 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 678 | 75.7% |
| Internet | 134 | 15.0% |
| TV | 46 | 5.1% |
| Radio | 25 | 2.8% |
| Accessibility | 9 | 1.0% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
678 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 420 | 61.9% |
| Billing | 85 | 12.5% |
| Availability (including rural call completion) | 49 | 7.2% |
| Equipment | 38 | 5.6% |
| Number Portability (keeping your number if you change providers) | 28 | 4.1% |
| Junk Faxes | 17 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.1% |
| Privacy | 13 | 1.9% |
| Interference (including signal jammers) | 10 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
134 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 40.3% |
| Availability | 39 | 29.1% |
| Equipment | 13 | 9.7% |
| Interference | 12 | 9.0% |
| Privacy | 9 | 6.7% |
| Speed | 7 | 5.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.0% |
| Availability | 8 | 17.4% |
| Loud Commercials | 7 | 15.2% |
| Equipment | 3 | 6.5% |
| Indecency | 3 | 6.5% |
| Interference | 3 | 6.5% |
| Privacy | 3 | 6.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
There were 420 complaints relating to unwanted calls on this date, representing 46.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 746-6947 | 7 | 1.7% |
| (866) 457-0072 | 4 | 1.0% |
| (833) 930-0883 | 3 | 0.7% |
| (855) 659-5083 | 2 | 0.5% |
| (877) 200-5098 | 2 | 0.5% |
| (943) 230-0691 | 2 | 0.5% |
| (201) 267-1193 | 1 | 0.2% |
| (202) 517-2493 | 1 | 0.2% |
| (206) 737-9569 | 1 | 0.2% |
| (209) 443-8552 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 746-6947 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.