FCC Consumer Complaints – 7 April 2025
Introduction
The Federal Communications Commission recorded 848 consumer complaints on Monday, 7 April 2025 relating to telecommunications services, this was higher than the 338 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 378 complaints recorded.
Key statistics
- Total complaints
- 848
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (378)
- Most reported state/territory
- California (100)
Where the complaints came from
A total of 848 complaints were recorded on 7 April 2025, with reports originating from 576 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 11.8% |
| Texas | 72 | 8.5% |
| Florida | 55 | 6.5% |
| New York | 53 | 6.3% |
| Georgia | 45 | 5.3% |
| Colorado | 33 | 3.9% |
| New Jersey | 32 | 3.8% |
| Pennsylvania | 32 | 3.8% |
| Arizona | 28 | 3.3% |
| Illinois | 25 | 2.9% |
| Other states and territories | 372 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 662 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 662 | 78.1% |
| Internet | 117 | 13.8% |
| TV | 36 | 4.2% |
| Radio | 18 | 2.1% |
| Emergency | 14 | 1.7% |
| Accessibility | 1 | 0.1% |
Phone complaints
662 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 378 | 57.1% |
| Billing | 95 | 14.4% |
| Availability (including rural call completion) | 63 | 9.5% |
| Equipment | 42 | 6.3% |
| Number Portability (keeping your number if you change providers) | 34 | 5.1% |
| Privacy | 17 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Junk Faxes | 11 | 1.7% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
117 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 47.0% |
| Availability | 30 | 25.6% |
| Speed | 13 | 11.1% |
| Interference | 11 | 9.4% |
| Equipment | 6 | 5.1% |
| Privacy | 2 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 38.9% |
| Loud Commercials | 6 | 16.7% |
| Availability | 4 | 11.1% |
| Equipment | 4 | 11.1% |
| Indecency | 4 | 11.1% |
| Interference | 3 | 8.3% |
| Privacy | 1 | 2.8% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
Unwanted calls
A total of 378 complaints relating to unwanted calls were recorded on this date, representing 44.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-5098 | 6 | 1.6% |
| (888) 324-9444 | 5 | 1.3% |
| (833) 447-0376 | 3 | 0.8% |
| (833) 746-6947 | 3 | 0.8% |
| (877) 396-0066 | 3 | 0.8% |
| (833) 832-8050 | 2 | 0.5% |
| (888) 590-5962 | 2 | 0.5% |
| (202) 431-2046 | 1 | 0.3% |
| (206) 210-1334 | 1 | 0.3% |
| (206) 278-0622 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-5098 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.