FCC Consumer Complaints – 2 May 2025
Introduction
A total of 953 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 2 May 2025, complaint volume fell from 1009 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 462 complaints recorded.
Key statistics
- Total complaints
- 953
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (462)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 634 cities in 50 states and territories, a total of 953 complaints were recorded on 2 May 2025. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.4% |
| Texas | 76 | 8.0% |
| Florida | 67 | 7.0% |
| New York | 61 | 6.4% |
| Pennsylvania | 51 | 5.4% |
| Michigan | 41 | 4.3% |
| North Carolina | 39 | 4.1% |
| Georgia | 36 | 3.8% |
| Massachusetts | 36 | 3.8% |
| New Jersey | 32 | 3.4% |
| Other states and territories | 415 | 43.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 753 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 753 | 79.0% |
| Internet | 129 | 13.5% |
| TV | 33 | 3.5% |
| Radio | 23 | 2.4% |
| Emergency | 9 | 0.9% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
753 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 462 | 61.4% |
| Billing | 104 | 13.8% |
| Equipment | 67 | 8.9% |
| Availability (including rural call completion) | 59 | 7.8% |
| Number Portability (keeping your number if you change providers) | 30 | 4.0% |
| Interference (including signal jammers) | 10 | 1.3% |
| Privacy | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
129 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 45.0% |
| Availability | 32 | 24.8% |
| Interference | 14 | 10.9% |
| Equipment | 12 | 9.3% |
| Speed | 10 | 7.8% |
| Privacy | 3 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 48.5% |
| Availability | 6 | 18.2% |
| Indecency | 5 | 15.2% |
| Loud Commercials | 2 | 6.1% |
| Privacy | 2 | 6.1% |
| Equipment | 1 | 3.0% |
| Interference | 1 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 462 complaints relating to unwanted calls on this date, representing 48.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 324-9444 | 5 | 1.1% |
| (203) 880-9197 | 3 | 0.6% |
| (855) 633-4217 | 3 | 0.6% |
| (866) 450-3339 | 3 | 0.6% |
| (877) 200-5098 | 3 | 0.6% |
| (267) 956-0787 | 2 | 0.4% |
| (517) 745-8122 | 2 | 0.4% |
| (551) 223-1058 | 2 | 0.4% |
| (720) 242-5215 | 2 | 0.4% |
| (833) 421-0745 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 324-9444 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.