FCC Consumer Complaints – 3 May 2025
Introduction
A total of 536 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 May 2025, this represented a decline from the 953 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 536
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- California (58)
Where the complaints came from
Across 383 cities in 45 states and territories, a total of 536 complaints were recorded on 3 May 2025. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 10.8% |
| Florida | 50 | 9.3% |
| Texas | 40 | 7.5% |
| Pennsylvania | 35 | 6.5% |
| New York | 24 | 4.5% |
| Georgia | 20 | 3.7% |
| Louisiana | 20 | 3.7% |
| North Carolina | 20 | 3.7% |
| Michigan | 17 | 3.2% |
| Missouri | 17 | 3.2% |
| Other states and territories | 235 | 43.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 394 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 394 | 73.5% |
| Internet | 98 | 18.3% |
| TV | 20 | 3.7% |
| Radio | 17 | 3.2% |
| Emergency | 6 | 1.1% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
394 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 44.9% |
| Billing | 73 | 18.5% |
| Equipment | 51 | 12.9% |
| Availability (including rural call completion) | 43 | 10.9% |
| Interference (including signal jammers) | 16 | 4.1% |
| Number Portability (keeping your number if you change providers) | 13 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.0% |
| Privacy | 8 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
98 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 36.7% |
| Interference | 19 | 19.4% |
| Availability | 17 | 17.3% |
| Privacy | 11 | 11.2% |
| Equipment | 9 | 9.2% |
| Speed | 6 | 6.1% |
A broad mix of issues was reported in this category, with Billing, Interference and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.