FCC Consumer Complaints – 4 May 2025
Introduction
The Federal Communications Commission recorded 362 consumer complaints on 4 May 2025 relating to telecommunications services, this was lower than the 536 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 362
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (86)
- Most reported state/territory
- California (40)
Where the complaints came from
Across 273 cities in 44 states and territories, a total of 362 complaints were recorded on 4 May 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 11.0% |
| Texas | 33 | 9.1% |
| Florida | 30 | 8.3% |
| Pennsylvania | 30 | 8.3% |
| New York | 20 | 5.5% |
| North Carolina | 18 | 5.0% |
| Ohio | 13 | 3.6% |
| Virginia | 13 | 3.6% |
| New Jersey | 12 | 3.3% |
| Michigan | 11 | 3.0% |
| Other states and territories | 142 | 39.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 234 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 234 | 64.6% |
| Internet | 86 | 23.8% |
| TV | 21 | 5.8% |
| Radio | 14 | 3.9% |
| Emergency | 4 | 1.1% |
| Accessibility | 3 | 0.8% |
Phone complaints
234 complaints were recorded in this category, representing 64.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 36.8% |
| Billing | 44 | 18.8% |
| Equipment | 35 | 15.0% |
| Availability (including rural call completion) | 22 | 9.4% |
| Number Portability (keeping your number if you change providers) | 15 | 6.4% |
| Interference (including signal jammers) | 10 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.8% |
| Privacy | 9 | 3.8% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
86 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 30.2% |
| Interference | 19 | 22.1% |
| Availability | 16 | 18.6% |
| Equipment | 11 | 12.8% |
| Speed | 9 | 10.5% |
| Privacy | 5 | 5.8% |
A broad mix of issues was reported in this category, with Billing, Interference and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.