FCC Consumer Complaints – 5 May 2025
Introduction
A total of 919 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 May 2025, this represented an increase from the 362 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 919
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (385)
- Most reported state/territory
- California (111)
Where the complaints came from
The 919 complaints recorded on 5 May 2025 originated from 609 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 12.1% |
| Florida | 80 | 8.7% |
| Texas | 69 | 7.5% |
| New York | 58 | 6.3% |
| Pennsylvania | 58 | 6.3% |
| Ohio | 37 | 4.0% |
| New Jersey | 33 | 3.6% |
| Georgia | 31 | 3.4% |
| Illinois | 30 | 3.3% |
| Virginia | 30 | 3.3% |
| Other states and territories | 382 | 41.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 699 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 699 | 76.1% |
| Internet | 151 | 16.4% |
| TV | 38 | 4.1% |
| Radio | 18 | 2.0% |
| Emergency | 7 | 0.8% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
699 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 385 | 55.1% |
| Billing | 117 | 16.7% |
| Equipment | 63 | 9.0% |
| Availability (including rural call completion) | 50 | 7.2% |
| Number Portability (keeping your number if you change providers) | 29 | 4.1% |
| Junk Faxes | 19 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.9% |
| Interference (including signal jammers) | 13 | 1.9% |
| Privacy | 10 | 1.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
151 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 41.1% |
| Availability | 38 | 25.2% |
| Interference | 18 | 11.9% |
| Equipment | 17 | 11.3% |
| Speed | 11 | 7.3% |
| Privacy | 5 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
38 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 50.0% |
| Loud Commercials | 8 | 21.1% |
| Equipment | 5 | 13.2% |
| Availability | 2 | 5.3% |
| Indecency | 2 | 5.3% |
| Interference | 2 | 5.3% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 385 complaints relating to unwanted calls on this date, representing 41.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 704-0812 | 8 | 2.1% |
| (330) 403-5762 | 2 | 0.5% |
| (833) 447-0376 | 2 | 0.5% |
| (833) 792-4419 | 2 | 0.5% |
| (877) 796-2010 | 2 | 0.5% |
| (210) 450-4800 | 1 | 0.3% |
| (212) 516-9834 | 1 | 0.3% |
| (214) 238-0484 | 1 | 0.3% |
| (214) 338-7011 | 1 | 0.3% |
| (217) 441-2826 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 704-0812 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.