FCC Consumer Complaints – 6 May 2025
Introduction
On Tuesday, 6 May 2025, the Federal Communications Commission recorded 1066 consumer complaints relating to telecommunications services, complaint volume increased from 919 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 456 complaints.
Key statistics
- Total complaints
- 1066
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (456)
- Most reported state/territory
- California (128)
Where the complaints came from
The 1066 complaints recorded on 6 May 2025 originated from 685 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 12.0% |
| Texas | 100 | 9.4% |
| Florida | 82 | 7.7% |
| New York | 60 | 5.6% |
| Pennsylvania | 51 | 4.8% |
| Georgia | 50 | 4.7% |
| Illinois | 37 | 3.5% |
| Virginia | 37 | 3.5% |
| New Jersey | 32 | 3.0% |
| Washington | 31 | 2.9% |
| Other states and territories | 458 | 43.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 796 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 796 | 74.7% |
| Internet | 181 | 17.0% |
| TV | 33 | 3.1% |
| Radio | 23 | 2.2% |
| Accessibility | 21 | 2.0% |
| Emergency | 11 | 1.0% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
796 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 456 | 57.3% |
| Billing | 117 | 14.7% |
| Equipment | 75 | 9.4% |
| Availability (including rural call completion) | 66 | 8.3% |
| Number Portability (keeping your number if you change providers) | 31 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Junk Faxes | 13 | 1.6% |
| Privacy | 13 | 1.6% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
181 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 32.6% |
| Availability | 56 | 30.9% |
| Speed | 26 | 14.4% |
| Interference | 21 | 11.6% |
| Equipment | 13 | 7.2% |
| Privacy | 6 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 45.5% |
| Availability | 7 | 21.2% |
| Loud Commercials | 6 | 18.2% |
| Equipment | 2 | 6.1% |
| Indecency | 2 | 6.1% |
| Privacy | 1 | 3.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 456 complaints relating to unwanted calls were recorded on this date, representing 42.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 704-0812 | 6 | 1.3% |
| (866) 450-4447 | 4 | 0.9% |
| (844) 672-0673 | 3 | 0.7% |
| (248) 775-2646 | 2 | 0.4% |
| (334) 209-2967 | 2 | 0.4% |
| (682) 281-6263 | 2 | 0.4% |
| (844) 676-1855 | 2 | 0.4% |
| (855) 396-0086 | 2 | 0.4% |
| (888) 324-9444 | 2 | 0.4% |
| (201) 353-1039 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 704-0812 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.