FCC Consumer Complaints – 7 May 2025
Introduction
The Federal Communications Commission recorded 1157 consumer complaints on 7 May 2025 relating to telecommunications services, this was higher than the 1066 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 554 complaints recorded.
Key statistics
- Total complaints
- 1157
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (554)
- Most reported state/territory
- California (122)
Where the complaints came from
A total of 1157 complaints were recorded on 7 May 2025, with reports originating from 722 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 10.5% |
| Texas | 118 | 10.2% |
| Florida | 94 | 8.1% |
| New York | 57 | 4.9% |
| Georgia | 46 | 4.0% |
| Ohio | 45 | 3.9% |
| Pennsylvania | 45 | 3.9% |
| North Carolina | 42 | 3.6% |
| Colorado | 39 | 3.4% |
| Virginia | 36 | 3.1% |
| Other states and territories | 512 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 916 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 916 | 79.2% |
| Internet | 180 | 15.6% |
| TV | 39 | 3.4% |
| Radio | 14 | 1.2% |
| Accessibility | 5 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
916 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 554 | 60.5% |
| Billing | 99 | 10.8% |
| Equipment | 85 | 9.3% |
| Availability (including rural call completion) | 56 | 6.1% |
| Number Portability (keeping your number if you change providers) | 30 | 3.3% |
| Junk Faxes | 27 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 23 | 2.5% |
| Interference (including signal jammers) | 23 | 2.5% |
| Privacy | 15 | 1.6% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
180 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 36.7% |
| Availability | 65 | 36.1% |
| Interference | 20 | 11.1% |
| Privacy | 11 | 6.1% |
| Equipment | 10 | 5.6% |
| Speed | 8 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 46.2% |
| Privacy | 5 | 12.8% |
| Availability | 4 | 10.3% |
| Equipment | 4 | 10.3% |
| Indecency | 3 | 7.7% |
| Loud Commercials | 2 | 5.1% |
| Interference | 1 | 2.6% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Unwanted calls
554 complaints relating to unwanted calls were recorded on this date, accounting for 47.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-4447 | 7 | 1.3% |
| (833) 704-0462 | 5 | 0.9% |
| (833) 704-1205 | 4 | 0.7% |
| (844) 672-0673 | 4 | 0.7% |
| (205) 662-2004 | 2 | 0.4% |
| (208) 678-2205 | 2 | 0.4% |
| (715) 430-7709 | 2 | 0.4% |
| (833) 421-0745 | 2 | 0.4% |
| (833) 630-1871 | 2 | 0.4% |
| (833) 704-0812 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 450-4447 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.