FCC Consumer Complaints – 8 May 2025
Introduction
On 8 May 2025, the Federal Communications Commission recorded 1152 consumer complaints relating to telecommunications services, this represented a decline from the 1157 complaints recorded the previous day. Reports were received from 49 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 546 complaints.
Key statistics
- Total complaints
- 1152
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (546)
- Most reported state/territory
- Florida (174)
Where the complaints came from
On 8 May 2025, the 1152 complaints recorded by the Federal Communications Commission were reported from 685 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 174 | 15.1% |
| California | 129 | 11.2% |
| Texas | 84 | 7.3% |
| New York | 66 | 5.7% |
| North Carolina | 61 | 5.3% |
| Pennsylvania | 39 | 3.4% |
| Ohio | 38 | 3.3% |
| Michigan | 37 | 3.2% |
| Arizona | 32 | 2.8% |
| Georgia | 31 | 2.7% |
| Other states and territories | 461 | 40.0% |
Location highlight
Complaints in California were reported across 84 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 948 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 948 | 82.3% |
| Internet | 145 | 12.6% |
| TV | 28 | 2.4% |
| Radio | 22 | 1.9% |
| Emergency | 5 | 0.4% |
| Accessibility | 4 | 0.3% |
Phone complaints
948 complaints were recorded in this category, representing 82.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 546 | 57.6% |
| Junk Faxes | 110 | 11.6% |
| Billing | 106 | 11.2% |
| Availability (including rural call completion) | 62 | 6.5% |
| Equipment | 61 | 6.4% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.6% |
| Interference (including signal jammers) | 14 | 1.5% |
| Privacy | 12 | 1.3% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Junk Faxes, Billing and Availability (including rural call completion).
Internet complaints
145 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 38.6% |
| Availability | 38 | 26.2% |
| Privacy | 15 | 10.3% |
| Speed | 13 | 9.0% |
| Interference | 12 | 8.3% |
| Equipment | 11 | 7.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 546 complaints relating to unwanted calls were recorded on this date, representing 47.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-4447 | 6 | 1.1% |
| (833) 704-1205 | 3 | 0.5% |
| (833) 704-2225 | 3 | 0.5% |
| (833) 704-3325 | 3 | 0.5% |
| (844) 672-0673 | 2 | 0.4% |
| (888) 407-0875 | 2 | 0.4% |
| (201) 581-4654 | 1 | 0.2% |
| (201) 688-0982 | 1 | 0.2% |
| (202) 438-5980 | 1 | 0.2% |
| (203) 491-7741 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 450-4447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.