FCC Consumer Complaints – 9 May 2025
Introduction
On 9 May 2025, 1230 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1152 complaints recorded the previous day. Reports were received from 50 states and territories, with Florida recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 523 complaints.
Key statistics
- Total complaints
- 1230
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (523)
- Most reported state/territory
- Florida (279)
Where the complaints came from
The 1230 complaints recorded on 9 May 2025 originated from 688 cities across 50 states and territories. Complaint activity was somewhat more concentrated than usual, with Florida accounting for the largest share of reports. In Florida, complaints were heavily concentrated in Miami beach, which accounted for 181 of the 279 reports recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 279 | 22.7% |
| California | 140 | 11.4% |
| Texas | 85 | 6.9% |
| New York | 61 | 5.0% |
| Pennsylvania | 57 | 4.6% |
| North Carolina | 52 | 4.2% |
| Michigan | 41 | 3.3% |
| Ohio | 38 | 3.1% |
| New Jersey | 36 | 2.9% |
| Illinois | 33 | 2.7% |
| Other states and territories | 407 | 33.1% |
Location highlight
A large share of complaints in Florida originated from Miami beach, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1014 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1014 | 82.4% |
| Internet | 148 | 12.0% |
| Radio | 33 | 2.7% |
| TV | 29 | 2.4% |
| Accessibility | 4 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
1014 complaints were recorded in this category, representing 82.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 523 | 51.6% |
| Junk Faxes | 187 | 18.4% |
| Billing | 108 | 10.7% |
| Equipment | 70 | 6.9% |
| Availability (including rural call completion) | 59 | 5.8% |
| Number Portability (keeping your number if you change providers) | 34 | 3.4% |
| Interference (including signal jammers) | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.0% |
| Privacy | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Junk Faxes, Billing and Equipment.
Internet complaints
148 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 50.7% |
| Availability | 36 | 24.3% |
| Interference | 15 | 10.1% |
| Equipment | 10 | 6.8% |
| Speed | 7 | 4.7% |
| Privacy | 5 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
33 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 19 | 57.6% |
| Availability | 7 | 21.2% |
| Indecency | 4 | 12.1% |
| Commercials/Promotions | 1 | 3.0% |
| Equipment | 1 | 3.0% |
| Pirate Radio | 1 | 3.0% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 523 complaints relating to unwanted calls were recorded on this date, representing 42.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 704-3746 | 5 | 1.0% |
| (866) 450-4447 | 5 | 1.0% |
| (833) 704-3325 | 4 | 0.8% |
| (833) 704-0812 | 2 | 0.4% |
| (850) 923-1175 | 2 | 0.4% |
| (866) 450-3339 | 2 | 0.4% |
| (877) 201-1769 | 2 | 0.4% |
| (877) 310-8276 | 2 | 0.4% |
| (201) 353-1039 | 1 | 0.2% |
| (201) 688-0829 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.