FCC Consumer Complaints – 10 May 2025
Introduction
A total of 611 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 10 May 2025, this was lower than the 1230 complaints recorded the previous day. The complaints came from 46 states and territories, with North Carolina reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 251 complaints recorded.
Key statistics
- Total complaints
- 611
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (251)
- Most reported state/territory
- North Carolina (69)
Where the complaints came from
The 611 complaints recorded on 10 May 2025 were submitted from 382 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 20 of the 32 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| North Carolina | 69 | 11.3% |
| California | 63 | 10.3% |
| Florida | 61 | 10.0% |
| Texas | 35 | 5.7% |
| Washington | 32 | 5.2% |
| New York | 25 | 4.1% |
| Pennsylvania | 23 | 3.8% |
| Illinois | 22 | 3.6% |
| Georgia | 20 | 3.3% |
| Alabama | 19 | 3.1% |
| Other states and territories | 242 | 39.6% |
Location highlight
A large share of complaints in Washington originated from Seattle, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 441 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 441 | 72.2% |
| Internet | 90 | 14.7% |
| Radio | 55 | 9.0% |
| TV | 19 | 3.1% |
| Accessibility | 4 | 0.7% |
| Emergency | 2 | 0.3% |
Phone complaints
441 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 251 | 56.9% |
| Billing | 56 | 12.7% |
| Equipment | 43 | 9.8% |
| Availability (including rural call completion) | 32 | 7.3% |
| Number Portability (keeping your number if you change providers) | 21 | 4.8% |
| Privacy | 14 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.9% |
| Interference (including signal jammers) | 9 | 2.0% |
| Junk Faxes | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
90 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 36.7% |
| Availability | 24 | 26.7% |
| Equipment | 10 | 11.1% |
| Interference | 10 | 11.1% |
| Speed | 8 | 8.9% |
| Privacy | 5 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
55 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 29 | 52.7% |
| Indecency | 20 | 36.4% |
| Availability | 2 | 3.6% |
| Pirate Radio | 2 | 3.6% |
| Billing | 1 | 1.8% |
| Equipment | 1 | 1.8% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.