FCC Consumer Complaints – 11 May 2025
Introduction
A total of 389 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 11 May 2025, complaint volume fell from 611 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 389
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (95)
- Most reported state/territory
- California (57)
Where the complaints came from
The 389 complaints recorded on 11 May 2025 originated from 289 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 14.7% |
| North Carolina | 30 | 7.7% |
| Florida | 28 | 7.2% |
| New York | 28 | 7.2% |
| Texas | 27 | 6.9% |
| Pennsylvania | 24 | 6.2% |
| Illinois | 15 | 3.9% |
| Louisiana | 14 | 3.6% |
| Ohio | 13 | 3.3% |
| Washington | 12 | 3.1% |
| Other states and territories | 141 | 36.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 243 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 243 | 62.5% |
| Internet | 83 | 21.3% |
| Radio | 26 | 6.7% |
| TV | 26 | 6.7% |
| Accessibility | 7 | 1.8% |
| Emergency | 4 | 1.0% |
Phone complaints
243 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 95 | 39.1% |
| Billing | 48 | 19.8% |
| Equipment | 30 | 12.3% |
| Availability (including rural call completion) | 26 | 10.7% |
| Interference (including signal jammers) | 16 | 6.6% |
| Number Portability (keeping your number if you change providers) | 15 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
| Privacy | 4 | 1.6% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
83 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 36.1% |
| Availability | 29 | 34.9% |
| Interference | 9 | 10.8% |
| Privacy | 8 | 9.6% |
| Speed | 4 | 4.8% |
| Equipment | 3 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.