FCC Consumer Complaints – 12 May 2025
Introduction
On 12 May 2025, the Federal Communications Commission recorded 917 consumer complaints relating to telecommunications services, this was higher than the 389 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 399 complaints.
Key statistics
- Total complaints
- 917
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (399)
- Most reported state/territory
- California (111)
Where the complaints came from
Reports recorded on 12 May 2025 show 917 complaints originating from 633 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 12.1% |
| Florida | 81 | 8.8% |
| Texas | 79 | 8.6% |
| New York | 49 | 5.3% |
| North Carolina | 40 | 4.4% |
| Georgia | 36 | 3.9% |
| Michigan | 36 | 3.9% |
| Illinois | 33 | 3.6% |
| Pennsylvania | 30 | 3.3% |
| Washington | 30 | 3.3% |
| Other states and territories | 392 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 707 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 707 | 77.1% |
| Internet | 140 | 15.3% |
| TV | 36 | 3.9% |
| Radio | 25 | 2.7% |
| Emergency | 6 | 0.7% |
| Accessibility | 3 | 0.3% |
Phone complaints
707 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 399 | 56.4% |
| Billing | 109 | 15.4% |
| Equipment | 75 | 10.6% |
| Availability (including rural call completion) | 60 | 8.5% |
| Number Portability (keeping your number if you change providers) | 28 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.8% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
140 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 46.4% |
| Availability | 38 | 27.1% |
| Interference | 11 | 7.9% |
| Equipment | 9 | 6.4% |
| Privacy | 9 | 6.4% |
| Speed | 8 | 5.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 47.2% |
| Availability | 7 | 19.4% |
| Loud Commercials | 6 | 16.7% |
| Equipment | 2 | 5.6% |
| Indecency | 2 | 5.6% |
| Interference | 2 | 5.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 399 complaints relating to unwanted calls were recorded on this date, representing 43.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (231) 786-7386 | 12 | 3.0% |
| (515) 379-8062 | 2 | 0.5% |
| (202) 352-7921 | 1 | 0.3% |
| (202) 536-6800 | 1 | 0.3% |
| (205) 255-9932 | 1 | 0.3% |
| (205) 662-7841 | 1 | 0.3% |
| (206) 865-4920 | 1 | 0.3% |
| (209) 584-5086 | 1 | 0.3% |
| (209) 783-2135 | 1 | 0.3% |
| (210) 742-5933 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 704-3824 | 13 | 3.3% |
| (866) 450-5552 | 4 | 1.0% |
| (515) 379-8062 | 2 | 0.5% |
| (833) 704-0702 | 2 | 0.5% |
| (833) 704-0845 | 2 | 0.5% |
| (202) 643-4978 | 1 | 0.3% |
| (205) 662-7841 | 1 | 0.3% |
| (206) 216-7932 | 1 | 0.3% |
| (206) 865-4920 | 1 | 0.3% |
| (210) 512-0752 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 704-3824 stood out as the most frequently reported business contact number.
- (231) 786-7386 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.