FCC Consumer Complaints – 13 May 2025
Introduction
On Tuesday, 13 May 2025, 1317 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 917 complaints recorded the previous day. Reports were received from 52 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 583 complaints.
Key statistics
- Total complaints
- 1317
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (583)
- Most reported state/territory
- Florida (190)
Where the complaints came from
On 13 May 2025, the 1317 complaints recorded by the Federal Communications Commission were reported from 778 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 190 | 14.4% |
| California | 130 | 9.9% |
| Texas | 107 | 8.1% |
| Pennsylvania | 79 | 6.0% |
| New York | 67 | 5.1% |
| Georgia | 58 | 4.4% |
| Ohio | 56 | 4.3% |
| North Carolina | 44 | 3.3% |
| New Jersey | 38 | 2.9% |
| Michigan | 37 | 2.8% |
| Other states and territories | 511 | 38.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 1016 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1016 | 77.1% |
| Internet | 200 | 15.2% |
| TV | 69 | 5.2% |
| Radio | 20 | 1.5% |
| Accessibility | 6 | 0.5% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
1016 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 583 | 57.4% |
| Billing | 131 | 12.9% |
| Availability (including rural call completion) | 98 | 9.6% |
| Junk Faxes | 63 | 6.2% |
| Equipment | 62 | 6.1% |
| Number Portability (keeping your number if you change providers) | 28 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.0% |
| Privacy | 20 | 2.0% |
| Interference (including signal jammers) | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Junk Faxes among the most common.
Internet complaints
200 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 46.0% |
| Availability | 53 | 26.5% |
| Interference | 24 | 12.0% |
| Equipment | 16 | 8.0% |
| Speed | 11 | 5.5% |
| Privacy | 4 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 20 | 29.0% |
| Availability | 18 | 26.1% |
| Billing | 16 | 23.2% |
| Loud Commercials | 7 | 10.1% |
| Equipment | 4 | 5.8% |
| Interference | 3 | 4.3% |
| Privacy | 1 | 1.4% |
A broad mix of issues was reported in this category, with Indecency, Availability and Billing among the most common.
Unwanted calls
A total of 583 complaints relating to unwanted calls were recorded on this date, representing 44.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 704-3885 | 5 | 0.9% |
| (844) 672-0683 | 5 | 0.9% |
| (866) 450-5552 | 4 | 0.7% |
| (877) 556-9255 | 3 | 0.5% |
| (833) 704-0812 | 2 | 0.3% |
| (833) 704-2225 | 2 | 0.3% |
| (833) 704-3746 | 2 | 0.3% |
| (866) 450-3339 | 2 | 0.3% |
| (877) 282-1485 | 2 | 0.3% |
| (970) 300-1506 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.