FCC Consumer Complaints – 14 May 2025
Introduction
On 14 May 2025, 1215 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1317 complaints recorded the day before. The complaints came from 52 states and territories, with Florida reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 538 complaints.
Key statistics
- Total complaints
- 1215
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (538)
- Most reported state/territory
- Florida (200)
Where the complaints came from
The 1215 complaints recorded on 14 May 2025 were submitted from 749 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 200 | 16.5% |
| California | 130 | 10.7% |
| Texas | 98 | 8.1% |
| New York | 67 | 5.5% |
| Pennsylvania | 64 | 5.3% |
| Illinois | 43 | 3.5% |
| North Carolina | 43 | 3.5% |
| Arizona | 40 | 3.3% |
| New Jersey | 39 | 3.2% |
| Georgia | 38 | 3.1% |
| Other states and territories | 453 | 37.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 963 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 963 | 79.3% |
| Internet | 171 | 14.1% |
| TV | 48 | 4.0% |
| Radio | 19 | 1.6% |
| Emergency | 8 | 0.7% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
963 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 538 | 55.9% |
| Billing | 116 | 12.0% |
| Junk Faxes | 88 | 9.1% |
| Availability (including rural call completion) | 81 | 8.4% |
| Equipment | 69 | 7.2% |
| Number Portability (keeping your number if you change providers) | 25 | 2.6% |
| Interference (including signal jammers) | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Privacy | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Junk Faxes and Availability (including rural call completion) among the most common.
Internet complaints
171 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 42.1% |
| Availability | 46 | 26.9% |
| Interference | 16 | 9.4% |
| Privacy | 13 | 7.6% |
| Equipment | 12 | 7.0% |
| Speed | 12 | 7.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Loud Commercials | 11 | 22.9% |
| Availability | 7 | 14.6% |
| Equipment | 5 | 10.4% |
| Indecency | 5 | 10.4% |
| Interference | 1 | 2.1% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 538 complaints relating to unwanted calls on this date, representing 44.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-5552 | 7 | 1.3% |
| (844) 672-0683 | 6 | 1.1% |
| (855) 535-0094 | 3 | 0.6% |
| (877) 556-9255 | 3 | 0.6% |
| (833) 423-2260 | 2 | 0.4% |
| (833) 704-1206 | 2 | 0.4% |
| (833) 704-3824 | 2 | 0.4% |
| (833) 716-0872 | 2 | 0.4% |
| (844) 672-0673 | 2 | 0.4% |
| (201) 322-8727 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 450-5552 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.