FCC Consumer Complaints – 15 May 2025
Introduction
On 15 May 2025, 1225 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1215 complaints recorded the day before. The complaints came from 50 states and territories, with Florida reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 580 complaints.
Key statistics
- Total complaints
- 1225
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (580)
- Most reported state/territory
- Florida (180)
Where the complaints came from
The 1225 complaints recorded on 15 May 2025 originated from 719 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Maryland, where Parkton accounted for 53 of the 71 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 180 | 14.7% |
| California | 143 | 11.7% |
| Texas | 92 | 7.5% |
| Maryland | 71 | 5.8% |
| Pennsylvania | 54 | 4.4% |
| New York | 52 | 4.2% |
| North Carolina | 41 | 3.3% |
| Illinois | 40 | 3.3% |
| Georgia | 38 | 3.1% |
| Arizona | 36 | 2.9% |
| Other states and territories | 478 | 39.0% |
Location highlight
Complaints in Maryland were heavily concentrated in Parkton, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 1004 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1004 | 82.0% |
| Internet | 162 | 13.2% |
| TV | 32 | 2.6% |
| Radio | 16 | 1.3% |
| Emergency | 7 | 0.6% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1004 complaints were recorded in this category, representing 82.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 580 | 57.8% |
| Billing | 127 | 12.6% |
| Junk Faxes | 113 | 11.3% |
| Equipment | 65 | 6.5% |
| Availability (including rural call completion) | 53 | 5.3% |
| Number Portability (keeping your number if you change providers) | 32 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.4% |
| Privacy | 10 | 1.0% |
| Interference (including signal jammers) | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Junk Faxes and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 43.8% |
| Availability | 46 | 28.4% |
| Interference | 18 | 11.1% |
| Equipment | 12 | 7.4% |
| Speed | 8 | 4.9% |
| Privacy | 7 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 43.8% |
| Availability | 12 | 37.5% |
| Equipment | 3 | 9.4% |
| Indecency | 1 | 3.1% |
| Interference | 1 | 3.1% |
| Loud Commercials | 1 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 580 complaints relating to unwanted calls on this date, representing 47.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-5552 | 7 | 1.2% |
| (844) 672-0683 | 6 | 1.0% |
| (855) 535-0095 | 5 | 0.9% |
| (201) 353-1039 | 2 | 0.3% |
| (786) 840-3132 | 2 | 0.3% |
| (833) 721-3219 | 2 | 0.3% |
| (866) 440-2257 | 2 | 0.3% |
| (872) 354-8569 | 2 | 0.3% |
| (888) 587-3819 | 2 | 0.3% |
| (201) 754-7098 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 450-5552 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.