FCC Consumer Complaints – 16 May 2025
Introduction
On 16 May 2025, 1073 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1225 complaints recorded the day before. The complaints came from 52 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 478 complaints.
Key statistics
- Total complaints
- 1073
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (478)
- Most reported state/territory
- Florida (126)
Where the complaints came from
The 1073 complaints recorded on 16 May 2025 originated from 642 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 126 | 11.7% |
| California | 100 | 9.3% |
| New Jersey | 70 | 6.5% |
| New York | 65 | 6.1% |
| Pennsylvania | 61 | 5.7% |
| Texas | 59 | 5.5% |
| North Carolina | 47 | 4.4% |
| Virginia | 35 | 3.3% |
| Illinois | 34 | 3.2% |
| Tennessee | 32 | 3.0% |
| Other states and territories | 444 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 854 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 854 | 79.6% |
| Internet | 158 | 14.7% |
| TV | 33 | 3.1% |
| Radio | 16 | 1.5% |
| Emergency | 7 | 0.7% |
| Accessibility | 5 | 0.5% |
Phone complaints
854 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 478 | 56.0% |
| Billing | 116 | 13.6% |
| Availability (including rural call completion) | 92 | 10.8% |
| Equipment | 60 | 7.0% |
| Junk Faxes | 46 | 5.4% |
| Number Portability (keeping your number if you change providers) | 26 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Interference (including signal jammers) | 11 | 1.3% |
| Privacy | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 46.8% |
| Availability | 35 | 22.2% |
| Interference | 18 | 11.4% |
| Equipment | 16 | 10.1% |
| Speed | 10 | 6.3% |
| Privacy | 5 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 36.4% |
| Availability | 8 | 24.2% |
| Equipment | 5 | 15.2% |
| Loud Commercials | 4 | 12.1% |
| Indecency | 2 | 6.1% |
| Interference | 1 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.