FCC Consumer Complaints – 17 May 2025
Introduction
On 17 May 2025, the Federal Communications Commission recorded 653 consumer complaints relating to telecommunications services, this represented a decline from the 1073 complaints recorded the day before. Reports were received from 48 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 250 complaints.
Key statistics
- Total complaints
- 653
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (250)
- Most reported state/territory
- Texas (71)
Where the complaints came from
The 653 complaints recorded on 17 May 2025 originated from 412 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Missouri, where Fenton accounted for 28 of the 38 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 71 | 10.9% |
| California | 68 | 10.4% |
| New Jersey | 46 | 7.0% |
| New York | 44 | 6.7% |
| Missouri | 38 | 5.8% |
| Pennsylvania | 34 | 5.2% |
| Florida | 26 | 4.0% |
| Massachusetts | 25 | 3.8% |
| Wisconsin | 25 | 3.8% |
| Colorado | 23 | 3.5% |
| Other states and territories | 253 | 38.7% |
Location highlight
Complaints in Missouri were heavily concentrated in Fenton, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 479 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 479 | 73.4% |
| Internet | 127 | 19.4% |
| TV | 26 | 4.0% |
| Radio | 11 | 1.7% |
| Accessibility | 5 | 0.8% |
| Emergency | 5 | 0.8% |
Phone complaints
479 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 250 | 52.2% |
| Availability (including rural call completion) | 100 | 20.9% |
| Billing | 60 | 12.5% |
| Equipment | 28 | 5.8% |
| Number Portability (keeping your number if you change providers) | 19 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.7% |
| Privacy | 8 | 1.7% |
| Interference (including signal jammers) | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
127 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 29.9% |
| Availability | 34 | 26.8% |
| Interference | 22 | 17.3% |
| Speed | 14 | 11.0% |
| Privacy | 10 | 7.9% |
| Equipment | 9 | 7.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.