FCC Consumer Complaints – 19 May 2025
Introduction
On Monday, 19 May 2025, the Federal Communications Commission recorded 1123 consumer complaints relating to telecommunications services, this was higher than the 412 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 502 complaints.
Key statistics
- Total complaints
- 1123
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (502)
- Most reported state/territory
- California (125)
Where the complaints came from
Across 732 cities in 50 states and territories, a total of 1123 complaints were recorded on 19 May 2025. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 11.1% |
| Florida | 94 | 8.4% |
| Texas | 70 | 6.2% |
| Pennsylvania | 62 | 5.5% |
| Wisconsin | 60 | 5.3% |
| New York | 59 | 5.3% |
| North Carolina | 53 | 4.7% |
| Michigan | 40 | 3.6% |
| Illinois | 37 | 3.3% |
| Virginia | 37 | 3.3% |
| Other states and territories | 486 | 43.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 87 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 899 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 899 | 80.1% |
| Internet | 153 | 13.6% |
| TV | 42 | 3.7% |
| Radio | 20 | 1.8% |
| Emergency | 5 | 0.4% |
| Accessibility | 4 | 0.4% |
Phone complaints
899 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 502 | 55.8% |
| Billing | 127 | 14.1% |
| Availability (including rural call completion) | 104 | 11.6% |
| Equipment | 52 | 5.8% |
| Number Portability (keeping your number if you change providers) | 49 | 5.5% |
| Junk Faxes | 31 | 3.4% |
| Privacy | 13 | 1.4% |
| Interference (including signal jammers) | 12 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
153 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 49.7% |
| Availability | 37 | 24.2% |
| Interference | 17 | 11.1% |
| Equipment | 8 | 5.2% |
| Speed | 8 | 5.2% |
| Privacy | 7 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 33.3% |
| Billing | 13 | 31.0% |
| Loud Commercials | 6 | 14.3% |
| Indecency | 3 | 7.1% |
| Interference | 3 | 7.1% |
| Equipment | 2 | 4.8% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.