FCC Consumer Complaints – 20 May 2025
Introduction
On Tuesday, 20 May 2025, the Federal Communications Commission recorded 1173 consumer complaints relating to telecommunications services, this represented an increase from the 1123 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 539 complaints recorded.
Key statistics
- Total complaints
- 1173
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (539)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 1173 complaints were recorded on 20 May 2025, with reports originating from 700 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 11.2% |
| Florida | 98 | 8.4% |
| Texas | 84 | 7.2% |
| New York | 63 | 5.4% |
| North Carolina | 55 | 4.7% |
| New Jersey | 54 | 4.6% |
| Illinois | 47 | 4.0% |
| Louisiana | 47 | 4.0% |
| Washington | 45 | 3.8% |
| Georgia | 39 | 3.3% |
| Other states and territories | 510 | 43.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 943 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 943 | 80.4% |
| Internet | 164 | 14.0% |
| TV | 39 | 3.3% |
| Radio | 17 | 1.4% |
| Emergency | 8 | 0.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
943 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 539 | 57.2% |
| Availability (including rural call completion) | 106 | 11.2% |
| Billing | 106 | 11.2% |
| Equipment | 67 | 7.1% |
| Junk Faxes | 50 | 5.3% |
| Number Portability (keeping your number if you change providers) | 32 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Privacy | 13 | 1.4% |
| Interference (including signal jammers) | 11 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
164 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 48.8% |
| Availability | 39 | 23.8% |
| Interference | 15 | 9.1% |
| Speed | 15 | 9.1% |
| Equipment | 9 | 5.5% |
| Privacy | 6 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 33.3% |
| Availability | 12 | 30.8% |
| Indecency | 7 | 17.9% |
| Loud Commercials | 3 | 7.7% |
| Equipment | 2 | 5.1% |
| Interference | 2 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 539 complaints relating to unwanted calls were recorded on this date, representing 46% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 450-5554 | 6 | 1.1% |
| (516) 718-0330 | 2 | 0.4% |
| (731) 506-4644 | 2 | 0.4% |
| (740) 479-3460 | 2 | 0.4% |
| (844) 672-0685 | 2 | 0.4% |
| (855) 535-0095 | 2 | 0.4% |
| (855) 535-0198 | 2 | 0.4% |
| (866) 450-5552 | 2 | 0.4% |
| (872) 354-8569 | 2 | 0.4% |
| (201) 409-7459 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 450-5554 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.