FCC Consumer Complaints – 21 May 2025
Introduction
A total of 1300 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 21 May 2025, complaint volume increased from 1173 complaints the day before. Reports were received from 51 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 619 complaints.
Key statistics
- Total complaints
- 1300
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (619)
- Most reported state/territory
- Florida (189)
Where the complaints came from
A total of 1300 complaints were recorded on 21 May 2025, with reports originating from 742 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 189 | 14.5% |
| California | 137 | 10.5% |
| Texas | 100 | 7.7% |
| New Jersey | 65 | 5.0% |
| Pennsylvania | 55 | 4.2% |
| New York | 51 | 3.9% |
| North Carolina | 45 | 3.5% |
| Louisiana | 41 | 3.2% |
| Michigan | 39 | 3.0% |
| Ohio | 39 | 3.0% |
| Other states and territories | 539 | 41.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 1047 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1047 | 80.5% |
| Internet | 178 | 13.7% |
| TV | 50 | 3.8% |
| Radio | 14 | 1.1% |
| Accessibility | 5 | 0.4% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1047 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 619 | 59.1% |
| Billing | 103 | 9.8% |
| Junk Faxes | 94 | 9.0% |
| Availability (including rural call completion) | 75 | 7.2% |
| Equipment | 68 | 6.5% |
| Number Portability (keeping your number if you change providers) | 41 | 3.9% |
| Privacy | 18 | 1.7% |
| Interference (including signal jammers) | 13 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Junk Faxes and Availability (including rural call completion).
Internet complaints
178 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 37.6% |
| Availability | 50 | 28.1% |
| Interference | 27 | 15.2% |
| Speed | 13 | 7.3% |
| Equipment | 12 | 6.7% |
| Privacy | 9 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.0% |
| Availability | 10 | 20.0% |
| Loud Commercials | 9 | 18.0% |
| Interference | 5 | 10.0% |
| Privacy | 4 | 8.0% |
| Equipment | 3 | 6.0% |
| Indecency | 3 | 6.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.