FCC Consumer Complaints – 22 May 2025
Introduction
On 22 May 2025, the Federal Communications Commission recorded 1065 consumer complaints relating to telecommunications services, complaint volume fell from 1300 complaints the previous day. The complaints came from 51 states and territories, without one location accounting for a clearly higher number of reports. Unwanted Calls was the most frequently reported issue, with 482 complaints recorded.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (482)
Where the complaints came from
The 1065 complaints recorded on 22 May 2025 were submitted from 692 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Pell city accounted for 19 of the 31 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.7% |
| Florida | 114 | 10.7% |
| Texas | 76 | 7.1% |
| New York | 67 | 6.3% |
| Pennsylvania | 58 | 5.4% |
| North Carolina | 49 | 4.6% |
| Georgia | 36 | 3.4% |
| Maryland | 34 | 3.2% |
| Virginia | 34 | 3.2% |
| Illinois | 32 | 3.0% |
| Other states and territories | 451 | 42.3% |
Location highlight
A large share of complaints in Alabama originated from Pell city, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 810 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 810 | 76.1% |
| Internet | 169 | 15.9% |
| TV | 64 | 6.0% |
| Radio | 15 | 1.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
Phone complaints
810 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 482 | 59.5% |
| Billing | 112 | 13.8% |
| Availability (including rural call completion) | 55 | 6.8% |
| Equipment | 55 | 6.8% |
| Number Portability (keeping your number if you change providers) | 33 | 4.1% |
| Junk Faxes | 27 | 3.3% |
| Interference (including signal jammers) | 20 | 2.5% |
| Privacy | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
169 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 36.1% |
| Availability | 50 | 29.6% |
| Interference | 25 | 14.8% |
| Speed | 17 | 10.1% |
| Equipment | 10 | 5.9% |
| Privacy | 6 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
64 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 35.9% |
| Privacy | 19 | 29.7% |
| Availability | 12 | 18.8% |
| Loud Commercials | 4 | 6.3% |
| Indecency | 3 | 4.7% |
| Equipment | 2 | 3.1% |
| Interference | 1 | 1.6% |
Billing and Privacy accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
482 complaints relating to unwanted calls were recorded on this date, accounting for 45.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-0252 | 9 | 1.9% |
| (844) 672-0685 | 3 | 0.6% |
| (866) 450-7776 | 3 | 0.6% |
| (617) 702-4459 | 2 | 0.4% |
| (833) 754-2533 | 2 | 0.4% |
| (855) 535-0279 | 2 | 0.4% |
| (855) 535-2916 | 2 | 0.4% |
| (913) 382-5218 | 2 | 0.4% |
| (202) 344-0882 | 1 | 0.2% |
| (206) 660-8139 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 535-0252 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.