FCC Consumer Complaints – 23 May 2025
Introduction
On Friday, 23 May 2025, the Federal Communications Commission recorded 1072 consumer complaints relating to telecommunications services, this represented an increase from the 1065 complaints recorded the previous day. Reports were received from 52 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 499 complaints.
Key statistics
- Total complaints
- 1072
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (499)
- Most reported state/territory
- Texas (114)
Where the complaints came from
The 1072 complaints recorded on 23 May 2025 originated from 668 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 114 | 10.6% |
| California | 110 | 10.3% |
| Florida | 103 | 9.6% |
| New York | 63 | 5.9% |
| Pennsylvania | 56 | 5.2% |
| North Carolina | 46 | 4.3% |
| Georgia | 39 | 3.6% |
| Virginia | 36 | 3.4% |
| Ohio | 33 | 3.1% |
| New Jersey | 32 | 3.0% |
| Other states and territories | 438 | 40.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 816 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 816 | 76.1% |
| Internet | 173 | 16.1% |
| TV | 47 | 4.4% |
| Radio | 24 | 2.2% |
| Accessibility | 8 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
816 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 499 | 61.2% |
| Billing | 100 | 12.3% |
| Availability (including rural call completion) | 66 | 8.1% |
| Equipment | 56 | 6.9% |
| Number Portability (keeping your number if you change providers) | 36 | 4.4% |
| Privacy | 19 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Junk Faxes | 12 | 1.5% |
| Interference (including signal jammers) | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 46.2% |
| Availability | 37 | 21.4% |
| Interference | 18 | 10.4% |
| Privacy | 16 | 9.2% |
| Speed | 15 | 8.7% |
| Equipment | 7 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 42.6% |
| Billing | 9 | 19.1% |
| Loud Commercials | 6 | 12.8% |
| Interference | 5 | 10.6% |
| Equipment | 3 | 6.4% |
| Indecency | 3 | 6.4% |
| Privacy | 1 | 2.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 499 complaints relating to unwanted calls were recorded on this date, representing 46.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-0344 | 5 | 1.0% |
| (866) 450-7776 | 4 | 0.8% |
| (415) 639-0770 | 2 | 0.4% |
| (833) 748-2251 | 2 | 0.4% |
| (855) 396-0102 | 2 | 0.4% |
| (855) 535-0252 | 2 | 0.4% |
| (855) 535-0279 | 2 | 0.4% |
| (929) 995-2002 | 2 | 0.4% |
| (201) 655-4600 | 1 | 0.2% |
| (205) 273-4060 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 535-0344 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.