FCC Consumer Complaints – 24 May 2025
Introduction
On 24 May 2025, 521 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1072 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 521
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (194)
- Most reported state/territory
- California (70)
Where the complaints came from
Reports recorded on 24 May 2025 show 521 complaints originating from 392 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 13.4% |
| Texas | 54 | 10.4% |
| Florida | 36 | 6.9% |
| New York | 34 | 6.5% |
| Illinois | 32 | 6.1% |
| Pennsylvania | 22 | 4.2% |
| North Carolina | 16 | 3.1% |
| Arizona | 15 | 2.9% |
| Georgia | 15 | 2.9% |
| New Jersey | 14 | 2.7% |
| Other states and territories | 213 | 40.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 396 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 396 | 76.0% |
| Internet | 84 | 16.1% |
| TV | 26 | 5.0% |
| Radio | 7 | 1.3% |
| Accessibility | 5 | 1.0% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
396 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 194 | 49.0% |
| Billing | 74 | 18.7% |
| Equipment | 46 | 11.6% |
| Availability (including rural call completion) | 40 | 10.1% |
| Number Portability (keeping your number if you change providers) | 12 | 3.0% |
| Privacy | 11 | 2.8% |
| Interference (including signal jammers) | 9 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.0% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
84 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 41.7% |
| Interference | 16 | 19.0% |
| Availability | 15 | 17.9% |
| Privacy | 9 | 10.7% |
| Speed | 6 | 7.1% |
| Equipment | 3 | 3.6% |
Billing and Interference were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.