FCC Consumer Complaints – 25 May 2025
Introduction
The Federal Communications Commission recorded 408 consumer complaints on 25 May 2025 relating to telecommunications services, this was lower than the 521 complaints recorded the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (126)
- Most reported state/territory
- California (59)
Where the complaints came from
On 25 May 2025, the 408 complaints recorded by the Federal Communications Commission were reported from 304 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 14.5% |
| Texas | 35 | 8.6% |
| Pennsylvania | 27 | 6.6% |
| Florida | 26 | 6.4% |
| New York | 20 | 4.9% |
| Illinois | 14 | 3.4% |
| New Jersey | 14 | 3.4% |
| Washington | 14 | 3.4% |
| Wisconsin | 13 | 3.2% |
| Missouri | 12 | 2.9% |
| Other states and territories | 174 | 42.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 285 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 285 | 69.9% |
| Internet | 82 | 20.1% |
| TV | 20 | 4.9% |
| Radio | 15 | 3.7% |
| Accessibility | 3 | 0.7% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
285 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 126 | 44.2% |
| Billing | 46 | 16.1% |
| Equipment | 43 | 15.1% |
| Availability (including rural call completion) | 29 | 10.2% |
| Interference (including signal jammers) | 14 | 4.9% |
| Number Portability (keeping your number if you change providers) | 12 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.8% |
| Privacy | 6 | 2.1% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
82 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 36.6% |
| Availability | 18 | 22.0% |
| Interference | 18 | 22.0% |
| Privacy | 7 | 8.5% |
| Speed | 5 | 6.1% |
| Equipment | 4 | 4.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.