FCC Consumer Complaints – 26 May 2025
Introduction
The Federal Communications Commission recorded 450 consumer complaints on Monday, 26 May 2025 relating to telecommunications services, this was higher than the 408 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 182 complaints.
Key statistics
- Total complaints
- 450
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- California (52)
Where the complaints came from
The 450 complaints recorded on 26 May 2025 originated from 349 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 11.6% |
| Texas | 41 | 9.1% |
| Florida | 39 | 8.7% |
| New York | 33 | 7.3% |
| North Carolina | 18 | 4.0% |
| Arizona | 17 | 3.8% |
| Illinois | 16 | 3.6% |
| Ohio | 16 | 3.6% |
| Massachusetts | 15 | 3.3% |
| Georgia | 14 | 3.1% |
| Other states and territories | 189 | 42.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 311 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 311 | 69.1% |
| Internet | 95 | 21.1% |
| TV | 28 | 6.2% |
| Radio | 7 | 1.6% |
| Accessibility | 6 | 1.3% |
| Emergency | 3 | 0.7% |
Phone complaints
311 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 58.5% |
| Billing | 47 | 15.1% |
| Availability (including rural call completion) | 27 | 8.7% |
| Equipment | 21 | 6.8% |
| Number Portability (keeping your number if you change providers) | 17 | 5.5% |
| Interference (including signal jammers) | 6 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.6% |
| Privacy | 4 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
95 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 35.8% |
| Availability | 28 | 29.5% |
| Interference | 9 | 9.5% |
| Speed | 9 | 9.5% |
| Privacy | 8 | 8.4% |
| Equipment | 7 | 7.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.