FCC Consumer Complaints – 27 May 2025
Introduction
A total of 1123 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 May 2025, this represented an increase from the 450 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 492 complaints.
Key statistics
- Total complaints
- 1123
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (492)
- Most reported state/territory
- California (132)
Where the complaints came from
The 1123 complaints recorded on 27 May 2025 originated from 717 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 11.8% |
| Texas | 123 | 11.0% |
| Florida | 114 | 10.2% |
| New York | 58 | 5.2% |
| Pennsylvania | 45 | 4.0% |
| Virginia | 41 | 3.7% |
| Illinois | 40 | 3.6% |
| Georgia | 37 | 3.3% |
| North Carolina | 37 | 3.3% |
| Ohio | 32 | 2.8% |
| Other states and territories | 464 | 41.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 860 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 860 | 76.6% |
| Internet | 191 | 17.0% |
| TV | 40 | 3.6% |
| Radio | 16 | 1.4% |
| Accessibility | 9 | 0.8% |
| Emergency | 7 | 0.6% |
Phone complaints
860 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 492 | 57.2% |
| Billing | 136 | 15.8% |
| Availability (including rural call completion) | 97 | 11.3% |
| Equipment | 44 | 5.1% |
| Junk Faxes | 23 | 2.7% |
| Number Portability (keeping your number if you change providers) | 22 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.1% |
| Interference (including signal jammers) | 13 | 1.5% |
| Privacy | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
191 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 36.1% |
| Availability | 55 | 28.8% |
| Equipment | 21 | 11.0% |
| Interference | 20 | 10.5% |
| Privacy | 14 | 7.3% |
| Speed | 12 | 6.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 32.5% |
| Availability | 10 | 25.0% |
| Indecency | 9 | 22.5% |
| Interference | 3 | 7.5% |
| Equipment | 2 | 5.0% |
| Loud Commercials | 2 | 5.0% |
| Privacy | 1 | 2.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.