FCC Consumer Complaints – 28 May 2025
Introduction
The Federal Communications Commission recorded 1202 consumer complaints on 28 May 2025 relating to telecommunications services, this represented an increase from the 1123 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 545 complaints.
Key statistics
- Total complaints
- 1202
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (545)
- Most reported state/territory
- California (140)
Where the complaints came from
A total of 1202 complaints were recorded on 28 May 2025, with reports originating from 801 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 11.6% |
| Texas | 119 | 9.9% |
| Florida | 115 | 9.6% |
| New York | 56 | 4.7% |
| Pennsylvania | 45 | 3.7% |
| Georgia | 41 | 3.4% |
| Illinois | 40 | 3.3% |
| New Jersey | 39 | 3.2% |
| Massachusetts | 37 | 3.1% |
| Tennessee | 33 | 2.7% |
| Other states and territories | 534 | 44.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 915 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 915 | 76.1% |
| Internet | 199 | 16.6% |
| TV | 53 | 4.4% |
| Radio | 19 | 1.6% |
| Emergency | 8 | 0.7% |
| Accessibility | 6 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
915 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 545 | 59.6% |
| Billing | 116 | 12.7% |
| Availability (including rural call completion) | 111 | 12.1% |
| Equipment | 53 | 5.8% |
| Number Portability (keeping your number if you change providers) | 31 | 3.4% |
| Privacy | 20 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.0% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 39.2% |
| Availability | 64 | 32.2% |
| Interference | 17 | 8.5% |
| Speed | 15 | 7.5% |
| Equipment | 13 | 6.5% |
| Privacy | 12 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 30.2% |
| Indecency | 13 | 24.5% |
| Availability | 12 | 22.6% |
| Equipment | 4 | 7.5% |
| Loud Commercials | 4 | 7.5% |
| Privacy | 3 | 5.7% |
| Interference | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
There were 545 complaints relating to unwanted calls on this date, representing 45.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 457-0045 | 5 | 0.9% |
| (855) 535-0390 | 4 | 0.7% |
| (877) 201-1769 | 4 | 0.7% |
| (401) 205-7019 | 3 | 0.6% |
| (833) 421-0745 | 3 | 0.6% |
| (866) 450-3339 | 2 | 0.4% |
| (866) 450-5554 | 2 | 0.4% |
| (872) 354-8569 | 2 | 0.4% |
| (904) 829-6543 | 2 | 0.4% |
| (201) 322-8592 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 457-0045 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.