FCC Consumer Complaints – 29 May 2025
Introduction
A total of 1274 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 29 May 2025, complaint volume increased from 1202 complaints the day before. Complaints were reported across 53 states and territories, with Florida slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 602 complaints.
Key statistics
- Total complaints
- 1274
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (602)
- Most reported state/territory
- Florida (145)
Where the complaints came from
On 29 May 2025, the 1274 complaints recorded by the Federal Communications Commission were reported from 806 cities across 53 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 145 | 11.4% |
| California | 113 | 8.9% |
| Texas | 99 | 7.8% |
| New York | 86 | 6.8% |
| Pennsylvania | 66 | 5.2% |
| North Carolina | 54 | 4.2% |
| Georgia | 46 | 3.6% |
| Washington | 41 | 3.2% |
| Illinois | 39 | 3.1% |
| Michigan | 39 | 3.1% |
| Other states and territories | 545 | 42.8% |
Location highlight
Complaints in California were reported across 84 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1017 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1017 | 79.8% |
| Internet | 177 | 13.9% |
| TV | 50 | 3.9% |
| Radio | 20 | 1.6% |
| Emergency | 7 | 0.5% |
| Accessibility | 3 | 0.2% |
Phone complaints
1017 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 602 | 59.2% |
| Billing | 133 | 13.1% |
| Availability (including rural call completion) | 88 | 8.7% |
| Junk Faxes | 62 | 6.1% |
| Equipment | 61 | 6.0% |
| Number Portability (keeping your number if you change providers) | 41 | 4.0% |
| Interference (including signal jammers) | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.1% |
| Privacy | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Junk Faxes.
Internet complaints
177 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 41.2% |
| Availability | 43 | 24.3% |
| Speed | 20 | 11.3% |
| Interference | 16 | 9.0% |
| Equipment | 15 | 8.5% |
| Privacy | 10 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 28.0% |
| Privacy | 9 | 18.0% |
| Availability | 8 | 16.0% |
| Loud Commercials | 7 | 14.0% |
| Interference | 5 | 10.0% |
| Indecency | 4 | 8.0% |
| Equipment | 3 | 6.0% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
Unwanted calls
602 complaints relating to unwanted calls were recorded on this date, accounting for 47.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (704) 937-1228 | 7 | 1.2% |
| (212) 540-6696 | 3 | 0.5% |
| (212) 516-1158 | 2 | 0.3% |
| (212) 516-1175 | 2 | 0.3% |
| (212) 516-3234 | 2 | 0.3% |
| (212) 540-4028 | 2 | 0.3% |
| (318) 390-2371 | 2 | 0.3% |
| (656) 241-4326 | 2 | 0.3% |
| (202) 599-4437 | 1 | 0.2% |
| (202) 771-2873 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-0390 | 8 | 1.3% |
| (833) 421-0745 | 6 | 1.0% |
| (833) 382-2412 | 3 | 0.5% |
| (541) 879-7888 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (656) 241-4326 | 2 | 0.3% |
| (805) 454-4868 | 2 | 0.3% |
| (833) 838-1895 | 2 | 0.3% |
| (855) 535-0388 | 2 | 0.3% |
| (855) 535-2922 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 535-0390 was reported slightly more often than other business contact numbers.
- (704) 937-1228 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.