FCC Consumer Complaints – 30 May 2025
Introduction
The Federal Communications Commission recorded 1151 consumer complaints on 30 May 2025 relating to telecommunications services, complaint volume fell from 1274 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 572 complaints recorded.
Key statistics
- Total complaints
- 1151
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (572)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1151 complaints recorded on 30 May 2025 originated from 742 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.8% |
| Florida | 113 | 9.8% |
| Texas | 112 | 9.7% |
| New York | 64 | 5.6% |
| Pennsylvania | 47 | 4.1% |
| North Carolina | 45 | 3.9% |
| Illinois | 44 | 3.8% |
| New Jersey | 39 | 3.4% |
| Virginia | 38 | 3.3% |
| Michigan | 37 | 3.2% |
| Other states and territories | 476 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 911 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 911 | 79.1% |
| Internet | 169 | 14.7% |
| TV | 43 | 3.7% |
| Radio | 19 | 1.7% |
| Accessibility | 6 | 0.5% |
| Emergency | 3 | 0.3% |
Phone complaints
911 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 572 | 62.8% |
| Billing | 111 | 12.2% |
| Availability (including rural call completion) | 75 | 8.2% |
| Equipment | 60 | 6.6% |
| Number Portability (keeping your number if you change providers) | 30 | 3.3% |
| Junk Faxes | 20 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.0% |
| Privacy | 15 | 1.6% |
| Interference (including signal jammers) | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 42.6% |
| Availability | 49 | 29.0% |
| Interference | 20 | 11.8% |
| Speed | 13 | 7.7% |
| Equipment | 10 | 5.9% |
| Privacy | 5 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 32.6% |
| Availability | 11 | 25.6% |
| Loud Commercials | 7 | 16.3% |
| Indecency | 4 | 9.3% |
| Privacy | 4 | 9.3% |
| Equipment | 3 | 7.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.