FCC Consumer Complaints – 31 May 2025
Introduction
The Federal Communications Commission recorded 545 consumer complaints on 31 May 2025 relating to telecommunications services, this was lower than the 1151 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 247 complaints.
Key statistics
- Total complaints
- 545
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (247)
- Most reported state/territory
- California (77)
Where the complaints came from
The 545 complaints recorded on 31 May 2025 were submitted from 392 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 77 | 14.1% |
| Texas | 55 | 10.1% |
| North Carolina | 40 | 7.3% |
| Florida | 27 | 5.0% |
| New York | 27 | 5.0% |
| New Jersey | 26 | 4.8% |
| Louisiana | 19 | 3.5% |
| Pennsylvania | 18 | 3.3% |
| Alabama | 17 | 3.1% |
| Arizona | 17 | 3.1% |
| Other states and territories | 222 | 40.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 412 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 412 | 75.6% |
| Internet | 96 | 17.6% |
| TV | 21 | 3.9% |
| Emergency | 7 | 1.3% |
| Radio | 6 | 1.1% |
| Accessibility | 3 | 0.6% |
Phone complaints
412 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 247 | 60.0% |
| Billing | 61 | 14.8% |
| Availability (including rural call completion) | 31 | 7.5% |
| Equipment | 31 | 7.5% |
| Number Portability (keeping your number if you change providers) | 15 | 3.6% |
| Interference (including signal jammers) | 10 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.9% |
| Privacy | 8 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
96 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 39.6% |
| Availability | 30 | 31.3% |
| Equipment | 10 | 10.4% |
| Speed | 7 | 7.3% |
| Privacy | 6 | 6.3% |
| Interference | 5 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 247 complaints relating to unwanted calls on this date, representing 45.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 457-0045 | 8 | 3.2% |
| (855) 535-0416 | 3 | 1.2% |
| (512) 717-7581 | 2 | 0.8% |
| (617) 942-0976 | 2 | 0.8% |
| (828) 235-4610 | 2 | 0.8% |
| (855) 535-0392 | 2 | 0.8% |
| (201) 201-4155 | 1 | 0.4% |
| (202) 359-6879 | 1 | 0.4% |
| (202) 996-5155 | 1 | 0.4% |
| (207) 820-0184 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 457-0045 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.