FCC Consumer Complaints – 1 June 2025
Introduction
A total of 411 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 1 June 2025, this represented a decline from the 545 complaints recorded the day before. Complaints were reported across 44 states and territories, with Texas slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 411
- States & territories reporting
- 44
- Most common issue
- Billing (106)
- Most reported state/territory
- Texas (42)
Where the complaints came from
Reports recorded on 1 June 2025 show 411 complaints originating from 308 cities across 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 42 | 10.2% |
| California | 41 | 10.0% |
| Florida | 38 | 9.2% |
| New York | 26 | 6.3% |
| Michigan | 19 | 4.6% |
| North Carolina | 18 | 4.4% |
| Georgia | 15 | 3.6% |
| Pennsylvania | 14 | 3.4% |
| South Carolina | 13 | 3.2% |
| Illinois | 12 | 2.9% |
| Other states and territories | 173 | 42.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 284 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 284 | 69.1% |
| Internet | 92 | 22.4% |
| TV | 21 | 5.1% |
| Radio | 12 | 2.9% |
| Emergency | 2 | 0.5% |
Phone complaints
284 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 105 | 37.0% |
| Billing | 59 | 20.8% |
| Availability (including rural call completion) | 48 | 16.9% |
| Equipment | 31 | 10.9% |
| Number Portability (keeping your number if you change providers) | 14 | 4.9% |
| Privacy | 11 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.8% |
| Interference (including signal jammers) | 7 | 2.5% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
92 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 46.7% |
| Availability | 21 | 22.8% |
| Privacy | 9 | 9.8% |
| Interference | 8 | 8.7% |
| Speed | 7 | 7.6% |
| Equipment | 4 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.